 | Home > Off Topic > Customers 'lose money in Derby Land Rover dealership flood |
 
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| gilarion Member Since: 05 Dec 2013 Location: Wales Posts: 5110   
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Customers 'lose thousands' in Derby Land Rover dealership flood.
Interesting read https://www.bbc.co.uk/news/uk-england-derbyshire-67866072 In particular the right off of this vehicle Kevin Caley's five-year-old Jaguar I-PACE electric car was in for a battery replacement under warranty. He said he was told by Inchcape his car was up a ramp, clear of the water, but the battery was on the floor when it flooded. "They said the battery was under water and therefore it wasn't worth repairing the car," he said. "But from my point of view, the battery was either my old one, which was scrapped or a new one, which they hadn't fitted, so still part of their stock." For those who like Welsh Mountains and narrow boats have a look at my videos and photos at.. http://www.youtube.com/user/conwy1 |
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4th Jan 2024 4:37pm |
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| ickle Member Since: 22 Jul 2010 Location: South Vendee Posts: 1784  
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I would think the chap with the I PACE has a very good argument
JLR showing their customer commitment and service again..... |
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4th Jan 2024 5:25pm |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17414  
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Typical misreporting that Inchcape is writing off vehicles, only the insurance company that insurers a vehicle can decide to write it off.
I do think that the I-Pace dude makes a very compelling argument but again it is an interesting scenario, since the new battery would belong to Inchcape whilst on the floor and Inchcape's insurance may not cover it. I can foresee lawyers getting wealthier yet again. I have to say I'd be absolutely livid if that happened to me and I would be raising the mother of all stinks! I wonder if a case can be made that Inchcape was negligent in its duty of care, since this probably would transfer liability. |
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4th Jan 2024 5:39pm |
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| tonyp Member Since: 03 Feb 2023 Location: Northern Ireland Posts: 83
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I too would be livid - telling customers to claim on their own insurance is unacceptable, these are not back street garages we are dealing with.
When we park a car in public car parks we accept the notice that states the owners accept no liability for loss or damage. However when I leave my car with a main dealer I expect them to take full responsibility for any damage whilst in their care irrespective how caused. |
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4th Jan 2024 8:21pm |
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| Rashers Member Since: 21 Jun 2015 Location: Norfolk Posts: 3506 
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Interesting article.
My take on this is if the Main Dealer - Inchcape - doesn't have the vehicles insured whilst on their premises, this needs to be relayed to the customer before they leave their vehicle with them. If the garage burnt down, or someone reverses into my pride and joy whilst it is their care, I would expect them to take charge and sort the problem. For once, I don't think this is necessarily an issue for JLR (although as public relations goes, it's not making them look good). It is Inchcapes Garage, the cars were left in Inchcapes care, in my opinion, JLR are not at fault. Could JLR of handled the situation better - of course so but we all now what their customer care is lacking. Seriously, how many customer cars are we actually talking about? 20? 30? It's nowhere near a Luton Airport Car Park disaster is it? Strange twist to that story, it reports that the customers have to claim from their own insurance, but then says they need to deal with Sedgewicks. This isn't the kind of company me and you go to to get a quote on our cars. This will be Inchcapes Insurer. There are a few bits to this story that don't add up. Maybe the customers insurers have to counter claim Inchcapes insurers (in the same way you would in a multicar nose to tail shunt)? Yes, I also agree the Guy with the iPace does seem to have been taken for a ride. Interesting that without the battery, the car is a right off. Not what we are led to believe of battery vehicles. |
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4th Jan 2024 8:38pm |
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| Rosco Member Since: 03 Dec 2010 Location: Burntwood Posts: 1833 
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I don’t recall any news stories like these when the workshop at Stafford LR burnt down. 2007 - Stornoway Grey 90 XS SW - Gone
2002 - Black Discovery II - Gone 2014 - Montalcino Red 110 XS SW |
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4th Jan 2024 10:05pm |
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| s55shh Member Since: 30 Dec 2019 Location: staffs Posts: 193
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their own insurance would only kick in if they were negligent. Our insurance wouldn't pay out for a 55 customer car fire in 2002 as one of the cars caused the fire (suspected alternator fault on a car owned by the alternator manufacturer funnily enough).
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5th Jan 2024 8:17am |
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| RDR Member Since: 27 Apr 2018 Location: Derbyshire Posts: 592
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I never thought about the car coming under dealer insurance if I left it with them I always presumed it would be under mine just like if I left it anywhere else if they were driving it on the roads I would then expect the driver to have suitable cover. I caught my RR left unlocked outside the workshop last year so locked it with the App they called me next day the key was in it
 110 MY23.5 X Dynamic HSE
RR MY23 HSE PHEV D5 MY19 HSE - Now Sold D4 MY16 HSE Luxury - Now Sold D4 MY12 HSE - Gone D3 MY06 S - Gone but not forgotten |
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5th Jan 2024 8:28am |
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| Rashers Member Since: 21 Jun 2015 Location: Norfolk Posts: 3506
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So if your car gets stolen with the key in the car, your insurance company will not pay out. It’s as simple as that.
So with your assumption that your car is covered by your personal insurance whilst at the dealership, does this not cause you a little concern? It would me. And their cavalier attitude to your property would concern me also. Even my local Polish Car Wash takes the keys out of the cars. You may also wish to read the small print of your insurance because on most insurances there are many places where your car is not insured. I got in hot water many years ago as I was working at an airport and parking my car ‘air side’ (this was pre 9/11) and on reading my documents, I was actually uninsured. Now not likely to have my car stolen but any damage caused by me or others would not have been covered. I’m sure with the amount of flooding in the last couple of months, car loss in motor traders premises is not going to be unique. |
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5th Jan 2024 10:25am |
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| RDR Member Since: 27 Apr 2018 Location: Derbyshire Posts: 592
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That’s why I locked it when I noticed and raised issue with the dealer when we spoke the next day. I just never really thought it would be on their insurance whilst parked up. Mrs RDR is always leaving the car unlocked in public places the unlocked warning on the app is a god send
110 MY23.5 X Dynamic HSE
RR MY23 HSE PHEV D5 MY19 HSE - Now Sold D4 MY16 HSE Luxury - Now Sold D4 MY12 HSE - Gone D3 MY06 S - Gone but not forgotten |
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5th Jan 2024 10:29am |
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| TexasRover Member Since: 24 Nov 2022 Location: Paris Posts: 1073 
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So by logic the insurance of the alternator computer would pay out, as their customer "caused" the fire. However it is not uncommon for insurance companies to apply a knock-for-knock principle where each insurance covers their loss. Most likely because amongst each other they agreed that is cheaper,... never mind the customers |
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5th Jan 2024 10:32am |
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| s55shh Member Since: 30 Dec 2019 Location: staffs Posts: 193
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the company that owned the offending car removed it very quickly before it could be inspected.
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5th Jan 2024 10:44am |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17414
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Airside insurance has always been a problem and hugely expensive! I encountered this issue some years ago and was told it was because of the perceived risk that you somehow cause a plane to be lost or damaged since the claim could be tens of millions. I imagine the same problem will soon apply to multi-story car-park insurance for hybrid and EV JLR vehicles. |
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5th Jan 2024 10:46am |
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| Linds Hanson Member Since: 16 Jan 2021 Location: Cornwall Posts: 486
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Apparently the garage was built on a known flood area and was forced through planning! The owners of the damaged cars are not allowed access to view? Several owners have had immeadiate claim rejection by their own insurance companies because the vehicles had safety related faults which made them unfit for use so not covered! High demand/value sales vehicles had been moved just in case of flooding!
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5th Jan 2024 11:42am |
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