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39Steps

Member Since: 12 Dec 2020
Location: UK
Posts: 48

Remote App Constant Request for Download

Hi,

Remote app worked for for 18 months but then stated "newer version available please download" (or similar words!). Download new version, next time open app, new download required and on it goes.

I notice on google play store reviews state the same issue, anyone here experienced it and more importantly solved it please?

Many thanks

Edit to add mobile is android

24th Nov 2022 5:05pm

LR Nuts

Member Since: 10 Aug 2022
Location: UK
Posts: 1147

Yes I have that, it comes and it goes, without doing update.

Only had the vehicle a few months and was updated in late Oct, by me.

This week it wants another update !!

I just ignore it.

24th Nov 2022 5:45pm

39Steps

Member Since: 12 Dec 2020
Location: UK
Posts: 48

Thanks for the quick reply, being very dumb how do you ignore it as all I get on the screen is the download option? Apolgies if I am missing the obvious!

24th Nov 2022 5:48pm

LR Nuts

Member Since: 10 Aug 2022
Location: UK
Posts: 1147

Press the (soft) NOT NOW button.

I live in the sticks with poor EE reception and can't guarantee a signal for 45mins.
So I have to wait, go somewhere when the vehicle is parked and I have 1/ good reception 2/ not need the vehicle for an hour.

24th Nov 2022 5:52pm

39Steps

Member Since: 12 Dec 2020
Location: UK
Posts: 48

Thanks again. OK, my request keeps appearing on my mobile, are you saying the request is in the Defender?

Same here with signal/broadband so have to drive around until I get a mobile signal!

It is becoming really annoying, as cannot check the car is locked etc on the app due to the constant loop of download requests.

24th Nov 2022 5:56pm

Hairy Dan

Member Since: 25 Apr 2013
Location: NW Durham
Posts: 1418

1998 Defender 90 V8 Petrol 50th Auto Chawton White

I think LR Nuts may be referring to the software on the car, the old app was discontinued and you were forced to move to the new app on IOS. I downloaded the new app but continued using the old one until it would no longer work and you had to use the new one. Maybe somebody on Android can tell you the correct app version to make sure you have downloaded the newest version.

Cheers Ian
--------------------
22MY Defender 110 D200 SE, Fuji White.
Kielder 4x4 Safari
Instagram @defender_v8

24th Nov 2022 7:29pm

LR Nuts

Member Since: 10 Aug 2022
Location: UK
Posts: 1147

Yes the 'in-car' centre screen version.

I don't have the mobile App.

24th Nov 2022 7:56pm

39Steps

Member Since: 12 Dec 2020
Location: UK
Posts: 48

Thanks Hairy Dan and LR Nuts for the replies. Never seen anything in the car itself only the mobile android app.

Hopefully someone who uses android and experienced the same will come along soon!

The dealer (who currently have the car fitting new cameras and sensors units which failed) says nothing to do with LR must be android!

24th Nov 2022 8:23pm

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