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Betsy11



Member Since: 18 Aug 2021
Location: England
Posts: 17
Land Rover Remote App
I don’t have the ‘remote’ option at the bottom of the home screen in my app, consequently I don’t have the ability to lock the car if I’ve forgotten to. I had this ability with the old app and my Disco and I’ve seen the app on other peoples’ phones and do they have the ‘remote’ tab, though they aren’t Defender owners.
Is this not a feature of the Defender?!
The phone software is up to date and I’ve tried deleting and reinstalling the app but it’s made no difference. The car software is also up to date.
The app also takes forever

Click image to enlarge
to talk to the car - is this common or could it be connected?
Post #952168 10th May 2022 2:52pm
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J77



Member Since: 04 Nov 2019
Location: Fife
Posts: 3383
Scotland 
No idea

I had a look on mine as I was sure my data pack expired this month, but it seems to have moved to July Confused 24MY 90 D250 HSE, Tasman Blue
Post #952182 10th May 2022 4:59pm
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stingray



Member Since: 22 Apr 2012
Location: North Wales
Posts: 98
Wales 
I have a 23MY Defender and it has the 'remote' button, so it is definitely possible. Perhaps your car is of a specification which doesn't have this option?
Post #952194 10th May 2022 5:40pm
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J77



Member Since: 04 Nov 2019
Location: Fife
Posts: 3383
Scotland 
Has the dealer set up your online data pack? 24MY 90 D250 HSE, Tasman Blue
Post #952210 10th May 2022 7:26pm
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Betsy11



Member Since: 18 Aug 2021
Location: England
Posts: 17
stingray wrote:
I have a 23MY Defender and it has the 'remote' button, so it is definitely possible. Perhaps your car is of a specification which doesn't have this option?


Possibly. It’s a 22MY p400e so I’d expect it should but who knows 🤷🏼‍♀️
Post #952216 10th May 2022 7:49pm
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Betsy11



Member Since: 18 Aug 2021
Location: England
Posts: 17
J77 wrote:
Has the dealer set up your online data pack?

How would I check that? There isn’t anything listed under subscriptions if that helps?
Post #952217 10th May 2022 7:49pm
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Nick Evans



Member Since: 11 Sep 2013
Location: Dorset
Posts: 22
United Kingdom 
If you go into the MORE tab & then subscriptions mine tells me I have a remote subscription active until 2025 23MY Carpathian P400e 110
Post #952222 10th May 2022 8:41pm
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J77



Member Since: 04 Nov 2019
Location: Fife
Posts: 3383
Scotland 
Think the only way is to query it with the dealer. Unless you log on to your account via the website and it should show an expiry date for online data pack.



Click image to enlarge

Edit - it could be that your dealer hasn’t properly set your Incontrol account. 24MY 90 D250 HSE, Tasman Blue
Post #952223 10th May 2022 8:42pm
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Tim in Scotland



Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753
 
I’ve been getting account expiry warnings for my car over the last two months warning of expiry in June - suddenly those messages have disappeared so I assume the system has suddenly remembered that I paid for 3 years subs and we are only two years in! Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!
Post #952230 11th May 2022 7:33am
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Betsy11



Member Since: 18 Aug 2021
Location: England
Posts: 17
J77 wrote:
Think the only way is to query it with the dealer. Unless you log on to your account via the website and it should show an expiry date for online data pack.



Click image to enlarge

Edit - it could be that your dealer hasn’t properly set your Incontrol account.


I suggested this and was told I hadn’t completed the set up so I went into to the webpage but it wasn’t allowing me to do anything more with the account so I’m not convinced it was my fault. Long story short the dealer ‘unlinked’ me from the vehicle and then added me again. It took a couple of tries but we got there in the end. Thank you for your advice.
Post #952378 12th May 2022 3:08pm
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