 | Home > Faults & Fixes (L663) > Over The Air Update Software Problem |
 
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| CarbonEvora Member Since: 15 Oct 2013 Location: Perthshire Posts: 31   
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Some of
the facebook groups are monitored by some helpful JLR employees. Try the All new Defenders one! |
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18th Nov 2020 8:22pm |
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| Neilson Member Since: 16 Nov 2020 Location: California Posts: 5 
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Thank you
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24th Nov 2020 5:48am |
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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753 
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I would also suggest contacting Land Rover Customer Services who post in their own section of the forum but for overseas owners their usual response is to contact customer services in your own market, which is as usual the poor response we have come to expect from JLR. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! |
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24th Nov 2020 8:43am |
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| Spago80 Member Since: 05 Dec 2020 Location: tuscany Posts: 9 
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Hi Guys, a very strange thing is happening to me: in my PiviPro I cannot see the update information, I have disconnected from the InControl account (I tried to reconnect but it gives me "unknown error") and also the system no longer connects via the internal card (it does not seem to read the Sim card) but my Incontrol Remote App continues to work normally, including remote air conditioning ... How can I remotely control if the PiviPro has no connection ??? I tried everything, including reset by holding the volume button for 20 seconds ... Do you think I could try to disconnect the battery for 40 minutes .. ??? Thanks a lot!!!😔
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13th Dec 2020 5:28pm |
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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753
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Have you done the System Reset in the “General” menu in PiviPro, not the reset that involves pressing down the on/off/ volume button on the lower dash. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! |
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13th Dec 2020 7:04pm |
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| Spago80 Member Since: 05 Dec 2020 Location: tuscany Posts: 9
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I don't have this option... maybe there is only in new version 2.0.6, i have 2.0.3....
 Click image to enlarge |
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14th Dec 2020 11:19am |
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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753
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Sorry the menu is Connectivity
Step one, tap the cog wheel on the Home Screen, then tap All on the lowest toolbar and scroll down to About Connectivity Click image to enlarge Step 2 tap About connectivity then scroll down to the 2nd section and look for Reset Connectivity, tap it and it will reset in a few seconds. Click image to enlarge Go back and check now that any WiFi setting for your home system haven’t been wiped in the WiFi - connect to an external internet connection section - you may have to re-input your home router password after this reset. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come 2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! |
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14th Dec 2020 12:11pm |
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| Spago80 Member Since: 05 Dec 2020 Location: tuscany Posts: 9
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Thanks a lot!!! I have already tried to reset the connectivity but it no longer recognizes the car's internal connection; the external wifi works but the internal connection does not work, the APN field is empty and the network field (for example Vodafone etc ..) is also empty ... as if the SIM card was no longer there ...
Click image to enlarge |
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14th Dec 2020 3:45pm |
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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753
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What is the signal strength for the internal data signal on the screen - mine has problems downloading if the embedded system signal strength drops below 4 bars of 4G signal strength. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! |
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14th Dec 2020 5:41pm |
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| Spago80 Member Since: 05 Dec 2020 Location: tuscany Posts: 9
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i have not signal, i can't see the icon for the internal data signal on the screen.... seems like there isn't SIM card, before that i had 2 bars of signal....
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15th Dec 2020 7:57am |
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| Tim in Scotland Member Since: 23 May 2007 Location: The Land that time forgot Posts: 3753
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Unfortunately it sounds like you will need a trip to the dealers to investigate it. I live in a small remote village in a National Park but we do have a 4G mobile signal as decent high speed internet over copper wire (its no so slow at 20mbs but it’s not fibre broadband). Do you get a signal strength for your mobile phone showing on the info screen when paired to the car?
I often have the situation where the car has 4G but my mobile phone on a different network doesn’t but if I go into my house the phone gets 4G back! Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come 2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed! |
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15th Dec 2020 9:36am |
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| G4R1 Member Since: 17 Aug 2020 Location: Barnet/Limassol Posts: 131
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Did any one came across with the issue below?
Basically there is no information on the software version or date. I have tried to restart the pivi a few times but no luck. Any advice? Click image to enlarge 3.0L MHVE D200 S Pangea Green+Black Pack Adv. + Off-Road and Family Packs |
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1st Feb 2021 10:23pm |
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| SN Member Since: 29 Jun 2007 Location: SK6 Posts: 729 |
that basically means its never taken an update at all Steve N | 21MY Defender
| 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history) |
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1st Feb 2021 10:34pm |
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| Retroanaconda Member Since: 04 Jan 2012 Location: Scotland Posts: 2647 
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Yep mines the same. It’s obviously a quirk of the system but until it receives an over-the-air update it will display that screen.
Cars coming out of the factory will have the latest release, whereas it will take several weeks/months to roll that out to existing cars. So it’s quite possible that you won’t see an update for many months. |
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1st Feb 2021 10:55pm |
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