 | Home > Land Rover Customer Relations > Warranty Repair Woes |
 
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| mk1collector Member Since: 17 Sep 2009 Location: West Yorkshire Posts: 6769   
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Ring Landrover every day! They will soon get bored and do something about it, they don't like being pestered in my experience. Ray
My build thread http://www.defender2.net/forum/topic17615.html |
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10th Apr 2018 7:55pm |
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630 
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So a quick update for everyone...Spoke to Alex again today.... The bodyshop have been in touch and are now saying that the roof was bent from LR... (why would they fit it then?).... They are taking no responsibility for the repair... Morrisons aren't interested either... LR saying their hands are tied...
So a word of warning to everyone... I'm left with a bent, badly prepared, badly painted, ill fitting roof after a WARRANTY repair... and it seems as though it's upto me to fix it!!!! So, I'm looking for a puma 90 xs hardtop roof panel... Regards Tim It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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13th Apr 2018 12:27pm |
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| mk1collector Member Since: 17 Sep 2009 Location: West Yorkshire Posts: 6769
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There's no way I'd be fixing myself
 I'd be getting solicitors involved if they didn't start pulling their finger out quickly Ray
My build thread http://www.defender2.net/forum/topic17615.html |
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13th Apr 2018 12:31pm |
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| VVS210 Member Since: 12 Nov 2016 Location: Hampshire Posts: 953 
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Money claim online against the LR Approved bodyshop, they are at fault either for damaging the replacement roof or for fitting a damaged roof rather than returning it to the supplier. They're also responsible for the fitting & hence bodged sealing.
Alternatively find out who LR reimbursed for the warranty work, Pentland or Morrisons, & claim against them? As for the rusty nuts, get used to it I'm afraid. |
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13th Apr 2018 12:47pm |
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| gilarion Member Since: 05 Dec 2013 Location: Wales Posts: 5110  
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Bent from LR that about sounds right I have had all sorts of panels and doors from LR in the past that have arrived at the dealers bent, dented or scratched. However, damaged or not by LR or someone else the roof was fitted by a body shop and any reputable body shop would have that damage fixed in no time and you would have been none the wiser. I would definitely not let the matter drop see a solicitor and get him to send a letter to the dealer principal at Morrisons. Also, it might be worthwhile contacting The Motor Ombudsman. https://www.themotorombudsman.org/consumers/make-a-complaint For those who like Welsh Mountains and narrow boats have a look at my videos and photos at.. http://www.youtube.com/user/conwy1 |
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13th Apr 2018 12:55pm |
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630
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No real progress to report... LR aren't really interested... Seems quality control of their approved bodyshop is non-existent, The dealer bodyshop are supposedly having trouble contacting Alex at LR customer support (sounds like a run around tactic to me)... So one Bowler sat on the drive now for 3 weeks unusable...
Seems LR are still really stuck in a BL attitude of customer relations... Tim It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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23rd Apr 2018 9:13pm |
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| CR Member Since: 28 Jan 2010 Location: Ireland Posts: 947  
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I feel your pain!!!
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23rd Apr 2018 9:18pm |
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| jomara Member Since: 26 Oct 2009 Location: Lanarkshire Posts: 1790  
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Feel for you Tim, im in the middle of a big dispute with Pentland now, it’s got to the point where I have no faith in them or Land Rover at all.
Might be worth chasing up Jonathan Inman of John Clark Motor Group, he is their JLR brand director and is ultimately responsible for circus that is Pentland. I have his email address here’s if you’d like it. Have you considered using the legal cover on your insurance to go after them? Good luck getting a resolution Cheers John 2014 110 2.2TDCi XS Station wagon 1971 Bowler Tomcat 88 4.2 V8 Auto 2022 110 D250 XS Edition - Gone 2024 110 D250 X-Dynamic HSE |
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23rd Apr 2018 9:44pm |
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| doublea Member Since: 12 Jul 2011 Location: Aberdeenshire Posts: 495 
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Sadly, this happens all the time. The mechanics are not motivated enough to care. I've lost count of the number of times our defenders have come back from the land rover garage with additional damage.
When our 09 110 was in for end of 3 year warranty, one item was the usual corroded side step runners. First they fitted "fire and ice" side steps (wrong part number) then they fitted the correct side steps that were mis- formed and then told me they were meant to be like that to shed water! I kept up the pressure and eventually, a replacement pair were fitted, when it was about 4years old. If your chosen dealer chooses to subcontract work, then surely they are responsible for that work and they should sort it out as if they had done it themselves, as well as the damage to the rear step. I suppose this is the reason so many of us don't go near land rover, but it's unavoidable with warranty work.... Current Steeds: 2015 110 UW in Grasmere Green 2003 BMW F650 the Hack 2000 Elise 1992 Ducati 888 (no longer in bits, yahoo) 1990 TDR 250 (in bits again) 1988 TDR 250 (no longer in bits) and for sale |
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23rd Apr 2018 10:49pm |
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630
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Quick update... Seems the wheels are starting to turn slowly... Dealer collecting the 90 today/monday... Warranty assessor from LR coming to inspect it Monday at the dealers... Bodyshop now claiming the roof was bent from LR...
So lets see what occurs.... Hopefully, I'll get something to run around it... Tim It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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27th Apr 2018 8:38am |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073
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Hope you get it all sorted Tim
It is a problem when nobody wants to get warranty work done by the main dealers. I am one of those people and just brunt the cost to save on hassle. A speedy resolve on your awesome Defender regards Steve |
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27th Apr 2018 9:47am |
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| discomog Member Since: 09 May 2015 Location: Notts/Lincs Border Posts: 2526 
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It'll be interesting to know what the assessor from JLR has to say. Keep us all informed. Hope it's a favourable outcome for you. Defender 90XS SW
Mini Countryman Cooper S Morgan Plus 8 |
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27th Apr 2018 10:45am |
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| Zed Member Since: 07 Oct 2017 Location: In the woods Posts: 3287
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Reminds me of... |
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27th Apr 2018 1:23pm |
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6298 
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not as bad as you but on my previous 12 month old defender I got back from service where they'd revised it into something slightly bending the rear corner and must have put and oil can on the wing top leaving scratches and oil on the wing !
the level of care afforded to defender is ........well none existent. Last edited by Caterham on 25th Mar 2019 3:29pm. Edited 1 time in total |
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28th Apr 2018 11:20am |
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