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G4R1



Member Since: 17 Aug 2020
Location: Barnet/Limassol
Posts: 131

United Kingdom 
I received an email from LR yesterday regarding my order MY21

"Your New Defender is on its way

We’re happy to tell you that your New Defender has now left the production line and is on its way to your chosen retailer.
They will be in touch soon to arrange a date and time for collection, if they haven’t done so already."


Trying to contact my dealership to get an update but did not get any response as yet.

Does anyone know how long it will actually take to get the vehicle delivered after receiving the above email?
Post #872471 11th Dec 2020 6:28pm
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Retroanaconda



Member Since: 04 Jan 2012
Location: Scotland
Posts: 2655

Scotland 
About three weeks from build week to delivery week I think - LR don’t give anything more accurate than a “week ending” date. Your order confirmation from the dealer should have the estimated handover date on it.
Post #872482 11th Dec 2020 6:54pm
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Gareth



Member Since: 12 Dec 2011
Location: Woodford
Posts: 1107

England 
I got that email today also. I can’t get confirmation from dealer yet, but hopefully it will land on UK soil before 31/12. 2021 Defender 110 X-Dynamic HSE D300 MHEV
1966 S2a 109 aka Betsy
Post #872484 11th Dec 2020 6:57pm
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Defendit..



Member Since: 09 Aug 2020
Location: 's-Hertogenbosch
Posts: 431

Netherlands 
Mine 90 should also have been produced today,.. no message received till now.
Post #872486 11th Dec 2020 7:12pm
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J77



Member Since: 04 Nov 2019
Location: Fife
Posts: 3404

Scotland 
G4R1 wrote:
I received an email from LR yesterday regarding my order MY21

"Your New Defender is on its way

We’re happy to tell you that your New Defender has now left the production line and is on its way to your chosen retailer.
They will be in touch soon to arrange a date and time for collection, if they haven’t done so already."


Trying to contact my dealership to get an update but did not get any response as yet.

Does anyone know how long it will actually take to get the vehicle delivered after receiving the above email?


My build date is 5th Feb, with delivery expected early March, so as said about 3 weeks. Though mines may get held up trying to get into the UK.
Post #872491 11th Dec 2020 7:22pm
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Digger2000



Member Since: 19 Sep 2020
Location: Newcastle
Posts: 590

United Kingdom 2006 Defender 90 Other HT Tonga Green
Mine is due in at the dealership on the 25th December. Had no emails or follow up phone calls as promised from salesman. Sent an email asking what the current status is and no reply. I have told them I want some things sorted on it before I take delivery seat protection, rubber floor mats and private reg transferred so all I can assume is that it is not on schedule and the dealership is so busy they can’t respond to emails Laughing I have to say this is the worst customer service I have ever experienced, my father has placed an order for new Mini Countryman and has had weekly update phone calls. I’m actually dreading having to deal with this garage if there’s any problems with the car.
Post #872493 11th Dec 2020 7:35pm
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G4R1



Member Since: 17 Aug 2020
Location: Barnet/Limassol
Posts: 131

United Kingdom 
My order confirmation from the dealer has the estimated handover date - 1st of December.

The build date was on the 14th of November. However, on the 26th of November, the vehicle was still at the factory due to a "logistic issue". Will probably give the dealer visit tomorrow as there is no phone/email response.

The most annoying thing is that I wanted to modify the build at the end of October but the dealer said if I modify the build the vehicle with be delivered at the end of January however if I keep the original build I will definitely have the vehicle by mid-November. Now is mid December and I have no clue when the vehicle is going to be delivered.

The worst customer service I have experienced.
Post #872496 11th Dec 2020 7:52pm
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J77



Member Since: 04 Nov 2019
Location: Fife
Posts: 3404

Scotland 
One thing my dealer says is delivery dates aren’t set in stone and are subject to change especially in the current climate.
Post #872503 11th Dec 2020 8:20pm
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Digger2000



Member Since: 19 Sep 2020
Location: Newcastle
Posts: 590

United Kingdom 2006 Defender 90 Other HT Tonga Green
I can fully understand delays, disruption and difficulties they have with Covid 19 but there is no excuse not to communicate and respond to customer emails/phone calls. If I had a basic response stating unfortunately the vehicle is delayed I would of accepted that. Just some sort of customer service would be nice whereas I’ve had nothing, they have taken a deposit and gone underground. Pretty disgraceful in my opinion. I guess I could cancel the order and walk away but I’m actually really looking forward to getting the new Defender so I’m stuck with this situation. The questionnaire you fill out with how was your sales experience will be getting zero for everything Rolling with laughter
Post #872513 11th Dec 2020 9:05pm
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Naks



Member Since: 27 Jan 2009
Location: Stellenbosch, ZA
Posts: 2645

South Africa 2010 Defender 90 Puma 2.4 SW Alpine White
Pirelli Develops Special Tire For Land Rover Defender: https://carbuzz.com/news/pirelli-develops-...r-defender



"... the Italian manufacturer has partnered with Land Rover to produce a special tire just for the new Defender. Pirelli says that the new tires offer best-in-class rolling resistance, which is always a benefit when you're trying to make vehicles as efficient as possible. ...


Pirelli says that its new Scorpion Zero All Season ultra high performance tire is "designed to deliver excellent levels of comfort and safety" and reduces noise while providing maximum performance throughout any season, whether the road surface is dry or wet. New materials were used for the structure and compounds of the tire, and to ensure optimal performance, Land Rover tested the new tires "both uphill at a constant speed as well as sideways across the slope in order to assess lateral grip on wet grass."

A new shoulder design and a double tread block help improve traction on mud, grass, and snow - something that Landy enthusiasts will surely appreciate.

To ensure that the tires are truly capable in all conditions, a series of laboratory tests were followed by an outdoor program that consisted of tests in the UK's Malvern Hills, where the tires were tested on 66 miles of varied terrain. Following this, snow and ice testing took place in northern Sweden. Land Rover's Gaydon facility in England was then used to test soft handling and comfort while high speed and wet handling testing took place at the Nurburgring and at the Applus and Idiada facility in Spain. Pirelli's own Vizzola test track was also made use of. ... " --
2010 Defender Puma 90 + BAS remap + Alive IC + Slickshift + Ashcroft ATB rear
2015 Range Rover Sport V8 Supercharged



Defender Puma Workshop Manual: https://bit.ly/2zZ1en9
Discovery 4 Workshop Manual: https://bit.ly/2zXrtKO
Range Rover/Sport L320/L322/L494 Workshop Manual: https://bit.ly/2zc58JQ
Post #873817 20th Dec 2020 8:31am
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
Is that a new story? Surely this type of testing was done in the pre-production phase.
Post #873818 20th Dec 2020 8:41am
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markb110



Member Since: 22 May 2010
Location: Guildford
Posts: 2643

England 2002 Defender 90 Td5 HT Epsom Green
Naks wrote:
Pirelli Develops Special Tire For Land Rover Defender: https://carbuzz.com/news/pirelli-develops-...r-defender



"... the Italian manufacturer has partnered with Land Rover to produce a special tire just for the new Defender. Pirelli says that the new tires offer best-in-class rolling resistance, which is always a benefit when you're trying to make vehicles as efficient as possible. ...


Pirelli says that its new Scorpion Zero All Season ultra high performance tire is "designed to deliver excellent levels of comfort and safety" and reduces noise while providing maximum performance throughout any season, whether the road surface is dry or wet. New materials were used for the structure and compounds of the tire, and to ensure optimal performance, Land Rover tested the new tires "both uphill at a constant speed as well as sideways across the slope in order to assess lateral grip on wet grass."

A new shoulder design and a double tread block help improve traction on mud, grass, and snow - something that Landy enthusiasts will surely appreciate.

To ensure that the tires are truly capable in all conditions, a series of laboratory tests were followed by an outdoor program that consisted of tests in the UK's Malvern Hills, where the tires were tested on 66 miles of varied terrain. Following this, snow and ice testing took place in northern Sweden. Land Rover's Gaydon facility in England was then used to test soft handling and comfort while high speed and wet handling testing took place at the Nurburgring and at the Applus and Idiada facility in Spain. Pirelli's own Vizzola test track was also made use of. ... "



Bet they did not test them on Salisbury Plain with all the flint in the ground. Not kind to week sidewalls.

Once took a customer for a drive over a weekend as he had a Mk1 RRS and i told him it would be fine as no trees to hit.

Got an email a few days later saying had a great time.........however slashed three tyres to the core and had to replace them Embarassed
Post #873869 20th Dec 2020 4:50pm
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Naks



Member Since: 27 Jan 2009
Location: Stellenbosch, ZA
Posts: 2645

South Africa 2010 Defender 90 Puma 2.4 SW Alpine White
PowerfulUK head to LR Experience at Eastnor Castle:

?t=302 --
2010 Defender Puma 90 + BAS remap + Alive IC + Slickshift + Ashcroft ATB rear
2015 Range Rover Sport V8 Supercharged



Defender Puma Workshop Manual: https://bit.ly/2zZ1en9
Discovery 4 Workshop Manual: https://bit.ly/2zXrtKO
Range Rover/Sport L320/L322/L494 Workshop Manual: https://bit.ly/2zc58JQ
Post #873978 21st Dec 2020 12:45pm
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Naks



Member Since: 27 Jan 2009
Location: Stellenbosch, ZA
Posts: 2645

South Africa 2010 Defender 90 Puma 2.4 SW Alpine White
​TFL Take 3 Iconic Off-Roaders Up A Mountain In a Snowstorm: What Can Go Wrong?

 --
2010 Defender Puma 90 + BAS remap + Alive IC + Slickshift + Ashcroft ATB rear
2015 Range Rover Sport V8 Supercharged



Defender Puma Workshop Manual: https://bit.ly/2zZ1en9
Discovery 4 Workshop Manual: https://bit.ly/2zXrtKO
Range Rover/Sport L320/L322/L494 Workshop Manual: https://bit.ly/2zc58JQ
Post #873979 21st Dec 2020 12:47pm
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
Only the normal things...


Click image to enlarge



Click image to enlarge
Post #873981 21st Dec 2020 1:13pm
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