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amondeggs

Member Since: 06 Mar 2011
Location: Telford
Posts: 452

Adrian flux insurance (Moan)

Just wanted to share the frustration I am having with Adrian Flux at the moment. I renewed my premium which had significantly increased this year this month. I paid in full as I normally do only to find out yesterday that they had taken the policy premium out of my bank twice !!!!

I called and asked why they had done this and no one could explain. I asked for an email confirmation that they would refund my money as it had actually caused the particular account to become overdrawn. They promised that they would process the refund and confirm via email that day. Did I get an email....... NO.

So infuriated I emailed them 3 times using their online contact form on their website asking for an explanation as to why they have not contacted me. No reply.....

Today I called them for an explanation as to why I did not get my promised email nor did they reply to my further 3 emails. The reply I go at was " ahhh sir the email you put on the form Was different to one we have on record for you, so we did not reply" Does no one have any common sense anymore. Ok my email address may have been different, I have several like most folks theses days. But my name, address , phone number and car reg was the same. Why could not any body be bothered to call me to discuss my dissatisfaction

I was also annoyed this year that to get the cover I had to prove with photographs that I could garage my car. They would not take my word for it. Trust is a great thing isn't it

Needless to say I will not be renewing next year so if any of you have any good tails to tell of insurance companies who actually do value their customers and treat them with decency then I would be most interested please.

One of Adrian Flux's strap lines is " we like to treat our customers as individuals" from my experience this could not be further from the truth

So if you want to avoid big increases in your policy even though you have been loyal to them for a number of years, a finance dept that is disfunctional and the worst customer service I have received in a long time. Avoid Adrian Flux.

Rant over...... now for a pint

10th Apr 2018 8:10pm

Hairy Dan

Member Since: 25 Apr 2013
Location: NW Durham
Posts: 1416

1998 Defender 90 V8 Petrol 50th Auto Chawton White

I went with A-Plan for my Defender after ringing Flux and getting totally

off with the guy on the phone. When I rang the guy said to me "How much do you want to pay?" I said "I didn't know because this was the first time I was taking out this type of policy" to which he replied "I need to know how much you will be willing to pay before I waste my time getting a quote for you" It was at this point I hung up

Cheers Ian
--------------------
22MY Defender 110 D200 SE, Fuji White.
Kielder 4x4 Safari
Instagram @defender_v8

10th Apr 2018 8:34pm

ian series 1

Member Since: 17 Nov 2014
Location: south
Posts: 3127

2008 Defender 90 Puma 2.4 CSW Bonatti Grey

I’ve got 2 with Flux and 2 with Heritage, I can’t decide which one is worse?

Without going into detail, I’m finding either one aren't too great when it comes to renewals or changes on the policy mid term, like you say Flux have never returned a call!
I won’t be renewing with either this year.

My Defender is with A plan, which has always been great. 80" 80" 86" 88" 90"

Wanted, Forward Control Anything considered.

10th Apr 2018 8:37pm

apt100

Member Since: 05 Mar 2015
Location: Derbyshire
Posts: 1547

2016 Defender 90 Puma 2.2 XS CSW Aintree Green

Just for a bit of balance, I went with Flux because A-plan were useless. Renewed twice and *so far* seem to be ok.
I think they are all capable of poor service.

(Also A-plan/Flux etc are just brokers. A plan were offering a Markerstudy policy, so that put me off as well.)

10th Apr 2018 8:40pm

AndyT66

Member Since: 19 Sep 2016
Location: Bedford
Posts: 148

2004 Defender 90 2.5 TD XS CSW Zambezi Silver

I'm with direct line and they've been fab to deal with. My dog is with direct line as well and they paid a £3k vet bill within 24 hours

10th Apr 2018 10:57pm

bankz5152

Member Since: 02 Feb 2017
Location: South London/North Kent
Posts: 2168

Flux can be hit n miss. Been generally good for me all mods declared with no additional fee bar a £30 increase for a hybrid turbo.

Though a little

when I wanted to up my mileage from 5k to 10k wanted £170 inc an admin fee.

Been with them 6/7 years now usually the cheapest and understand Defenders quite well.

11th Apr 2018 7:07am

discomog

Member Since: 09 May 2015
Location: Notts/Lincs Border
Posts: 2527

2015 Defender 90 Puma 2.2 XS CSW Santorini Black

I have had excellent and efficient service from A-Plan for my two Land Rovers. I've no experience of claims with them and let's face it this is when it sorts out the men from the boys. Hopefully I'll never put it to the test but it would be interesting to hear from members who have experience of a claim through them. Defender 90XS SW
Mini Countryman Cooper S
Morgan Plus 8

11th Apr 2018 7:34am

Laurie

Member Since: 22 Feb 2008
Location: Sussex, England
Posts: 2897

2005 Defender 90 Td5 XS CSW Bonatti Grey

Don't forget, A Flux are brokers not insurers so differing attitudes to their service may depend on which insurance company they have placed your cover.
I have two vehicles insured through them and have had no trouble other than rather slow responses so far.

11th Apr 2018 10:40am

bpman

Member Since: 21 May 2008
Location: Oslo
Posts: 8069

2008 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black

My M3 went from flux to a-plan and my bill went from £562 to £320 and better cover

Flux used to be competitive

11th Apr 2018 9:16pm

Slideywindows

Member Since: 09 Sep 2016
Location: North Essex
Posts: 1283

I have several classic LR's as well as a Defender or two (all old!)

I keep getting sick of Flux and going elsewhere.

Haven't found elsewhere to be any better, so often end up going back to Flux.

Never EVER automatically renew your insurance though.

Get them to work for it.

12th Apr 2018 9:36pm

miker

Member Since: 13 Sep 2015
Location: Surrey
Posts: 1763

They're all a nightmare, none of them value customer loyalty, none of them actually care about anything other than screwing you out of more money.

I asked A-Plan and flux for a quote on the defender once. One quoted me over 3x what I ended up paying. The other declined to quote until I had "more experience driving this type of vehicle (big and slow?). The irony seemed lost on them that I coudln't gain experience without insurance...

I've had an admiral Multicar for a few years now. They do alright, other than recently losing all record of my address change and then trying to charge me for it....

12th Apr 2018 10:13pm

A-Plan Insurance
Site Sponsor

Member Since: 30 Oct 2013
Location: United Kingdom
Posts: 344

Hairy Dan, ian series 1 & discomog thank you

apt100 if you'd like to pm me some details I can take a look at your file/quote to see where we went wrong or why we were unable to help you?

miker it's likely due to experience in engine size, for example I previously had a little 1.2l hatchback and therefore would not have the experience for an engine that size as it's a bit of a jump. After 1 year of ownership we would have no problems quoting you on experience - don't give up

think of us at renewal... sorry we couldn't help you this year though.

As always with insurance, we can't win them all... but we are developing new schemes with insurers all the time so next year we may be better for you. We pride ourself in our customer service so if there are any issues in the service you've recieved please pm me so I can look into.

Thanks
Carlie Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation

16th Apr 2018 7:56am

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