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discomog

Member Since: 09 May 2015
Location: Notts/Lincs Border
Posts: 2530

2015 Defender 90 Puma 2.2 XS CSW Santorini Black

email nightmare with iOS

I currently have an iPad and iPhone, both operating on iOS11.2.2. I have recently opened an email account on the iPad and it works perfectly. I have tried to enter the same email account on my iPhone using exactly the same parameters but it keeps telling me that there is a problem with the incoming IMAP server.

Do any of you IT wizzkids have any idea why I've succeeded with the iPad but not the iPhone? Defender 90XS SW
Mini Countryman Cooper S
Morgan Plus 8

19th Jan 2018 8:52am

Ads90

Member Since: 16 Jun 2008
Location: Cots-on-the-Wolds
Posts: 812

2007 Defender 90 Puma 2.4 CSW Keswick Green

I remember having a similar issue - I'm no expert, but I seem to remember I changed one from IMAP to POP3 or something... I think it was something to do with needing one as the 'master' & one as 'slave', i.e. only one could delete the email from the server (the IMAP one), so on the other (POP3), you can read & delete but it's still available for the master to download.
That's a little vague & shaky info tho - hopefully someone who actually knows can answer!

19th Jan 2018 9:29am

hafman

Member Since: 28 Mar 2017
Location: W Sussex
Posts: 81

Is it an iCloud email account? If so, IIRC you need to get an app specific password, rather than use your "standard" iCloud password.
https://appleid.apple.com/#!&page=signin

19th Jan 2018 9:34am

Chugga90

Member Since: 07 Sep 2014
Location: Bucks
Posts: 208

Mine did this, none of the updates which followed fixed it, what seemed like years on an Apple chat session did not solve it.
On an off chance I tried my internet/email provider.
They said make sure the SSL is set to off in settings.
This solved it and has worked for two weeks since doing that!

19th Jan 2018 1:09pm

discomog

Member Since: 09 May 2015
Location: Notts/Lincs Border
Posts: 2530

Chugga, I thought you may have solved my problem but alas SSL is already switched off. Thanks anyway. Defender 90XS SW
Mini Countryman Cooper S
Morgan Plus 8

19th Jan 2018 3:39pm

Chugga90

Member Since: 07 Sep 2014
Location: Bucks
Posts: 208

That’s a shame.
Good luck I know how annoying it is.

19th Jan 2018 4:03pm

davew

Member Since: 02 Jan 2012
Location: North Yorkshire
Posts: 888

1990 Defender 90 V8 Petrol PU Auto Rioja Red

Not sure why it would be different between the two but what sort of account is it, which supplier ?

It may be that there's a maximum concurrent login, make sure your iPad is turned off to make sure the two aren't competing with each other.

When you added the account, which account type did you choose ? Sometimes, if you know the details it's easier to use the "other" option rather than one of the templates.

Assuming you are using an iMAP account, go into the advanced settings on the account and make sure that the incoming settings are the same as your iPad, port number, path prefix, and SSL status as well as the authentication type. http://www.yorkshireoffroadclub.net/

19th Jan 2018 5:10pm

discomog

Member Since: 09 May 2015
Location: Notts/Lincs Border
Posts: 2530

Davew. I'll try switching the iPad off. I am using the "other" option. I will try all that you suggest and let you know if I solve it. Defender 90XS SW
Mini Countryman Cooper S
Morgan Plus 8

19th Jan 2018 5:19pm

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