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Wheel

Member Since: 28 May 2014
Location: Essex
Posts: 233

Douglas Stafford

Hi All,

I've received an email from Douglas Stafford re; a mystery shopper coming with me when I next get my LR serviced and after them reviewing the paperwork and me filling in a questionaire they'll send me a cheque for £100

This is a question for LR customer service and fellow LR owners.

Are Douglas Stafford a bonefide Co working for JLR ??
Have any of you you had dealings with Douglas Stafford and how was the experience and ultimately did you get your cheque ??

Thanks,

Mark

30th May 2017 9:01am

Scoobeenut

Member Since: 04 Mar 2015
Location: West London
Posts: 310

2010 Defender 90 Puma 2.4 SW Santorini Black

I can't vouch for Douglas Stafford as I don't know the name but I have had a mystery shopper with me on one of my previous service visits to a dealership. Fairly straight forward process, you meet the shopper before entering the dealership together, they covertly record the visit then you leave and answer some questions about your experience of the visit. Cheque will follow in the post.

30th May 2017 12:21pm

Hairy Dan

Member Since: 25 Apr 2013
Location: NW Durham
Posts: 1418

1998 Defender 90 V8 Petrol 50th Auto Chawton White

Have a read of the first 2 threads on this link from Martin's Disco sites, they are above board

http://www.disco4.com/forum/search.php?sea...rch_time=0 Cheers Ian
--------------------
22MY Defender 110 D200 SE, Fuji White.
Kielder 4x4 Safari
Instagram @defender_v8

30th May 2017 3:52pm

JeremyJ

Member Since: 16 Nov 2011
Location: Aylesbury
Posts: 1758

Re: Douglas Stafford

Wheel wrote:

Have any of you you had dealings with Douglas Stafford
Thanks,

Mark

Yes, mystery shops 3 times a month by phone, email and in person!

30th May 2017 7:22pm

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