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Iktank



Member Since: 08 Nov 2014
Location: Porthcawl
Posts: 237

Wales 2014 Defender 90 Puma 2.2 SW Corris Grey
Nakatanenga 90 Rear Corners dont fit
War and peace follows - sorry but I am fed up

Waited a long time for the Corners to be produced to fit the 90 with a Nakatanenga rear wheel carrier
Took delivery just before Christmas and tried to it them on the 21st Dec 2016 and immediately found that they would not fit with mud flaps.
I e-mailed Nakantanenga straight away on the 21-12-16 and had my only prompt reply from them stating that they had realized this only just themselves

"yes, we were not aware of it as well until today. We are working on a new metal fitting to use the original mud flaps. It will take a couple of weeks because of the holidays2

I also advised 4x4 Overlander who also advised would get back to me

Over Christmas I um'd and ar'd over what to do to make them fit and decided that they could be fitted with slight modification to both the rear corner and the mud flap bracket.

I e-mailed both Nakatanenga and 4x4 Overlander on the 23rd and 28th December a couple of e-mails on what I could do to make the corners fit asking if they were happy with my proposal and would it affect the structural integrity
NO REPLY Christmas does not help

I e-mailed again on the 7th Jan 2017 were I wrote
"Have you heard from Pete yet ?
Just glad I had bought stainless steel mud flap brackets otherwise I’d have had to cut the original mild steel ones, paint hem etc
Had to slightly trim the mud flap itself as well
Hopefully I will never be taking these bumpers off, if I do I will have to buy replacement mud flaps
Not been anywhere with the Landy to see if the wing does rub against the leading edge of the bumper"

Sent another e-mail to both again on the 10th Jan following a quick chat to 4x4 Overlander regarding the corners
"As discussed and as per my e-mails below regarding my concerns that the rear wheel arch will rub against the leading edge of the bumper – it does
As soon as I go above 50mph you can hear the panel resonating against the bumper, I done 75 miles today and it was well annoying.
I have temporarily put sticky back velcro (the fluffy side) to act as a cushion as the paint is already getting damaged
The only way I can see to resolve this without having to take out off the bumpers and cut them shorter is to make a bracket that will utilise the lower arch rivet point and take this bracket back to the rear chassis member picking up the bolts that hold the rear seat anchor points to tryand hold the rear panel firmly away from the bumper
Please see attached picture indicating where I have put the sticky back Velcro to try and stop the resonating/rubbing"

I have sent futher e-mails on the 13th Jan and had a reply on the 16th Jan from Nakatanenga
"Sorry that was a misunderstanding. I was talking to Brendan a couple of times about your issues and he thought I would inform you and vice versa.
We will get you a set of free spacers fir your corners. This will bring them 8mm further backwards which should solve your problem.
Sorry for the delay in answering."

I replied to this on the 16th
"Thank you for your reply but your proposal will cause me further problems as the cut out I have already made in the bumper will have to be widened to suite to accommodate the mud flaps. (see my previous pictures sent to you)
Are the spacer you propose 8mm thick which will sit on top of the 6mm spacers?
If so not really happy with this. Space on top of a spacer!
It is all a bit of a bodge
To eliminate placing a spacer on top of a spacer
- LHS spacer should 13mm (8mm you propose and the thickness of the existing which I assume is 6mm?)
- RHS would require two different spacers 6mm to sit on top of the swing away wheel carrier and 13mm to sit on the chassis member
Again I go back to I have to recut the notch 8mm wider to accommodate the mudflaps
Is there a reinforcing bracket that can be made to restrain the wing to stop it distorting into the bumper
Failing that the bumper needs to be made with a shorter return"

I have sent further e-mailds on the 20th and 5th and both have not been replied to again

I have basically now had enough and warn anyone from purchasing the 90 corners. I will be taking them off and seeking a refund as the rear wheel arches rub and resonate on the corners at speeds over 50mph, I currently have foam as a packer between the wing and corner




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Post #596743 27th Jan 2017 2:47pm
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Romadog



Member Since: 07 Jul 2011
Location: Powys
Posts: 1749

Do they block view of reflector?
Or is it just the camera angle??
Post #596819 27th Jan 2017 6:45pm
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Iktank



Member Since: 08 Nov 2014
Location: Porthcawl
Posts: 237

Wales 2014 Defender 90 Puma 2.2 SW Corris Grey
Hi - They block the view of the reflector, additional self adhesive reflectors similar to the originals are supplied just not fitted them as the corners are going back Sad

I was going to use couple self adhesive small round reflectors I have spare from my motorbike stuff
Post #596827 27th Jan 2017 7:00pm
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Welshsurferdude



Member Since: 23 Feb 2012
Location: Newport
Posts: 2408

Wales 
off topic but i see u are local ish Smile

Im in newport myself Very Happy Nice looking 90!
Mr. Green Mr. Green 2008 Santorini Black 110 XS USW (Sold)

2015 Discovery 4.5 Black pack Firenze red XS

2008 Corris Grey 110 XS USW (sold)

2011 Santorini Black 110 XS USW (Sold)
Post #596854 27th Jan 2017 8:26pm
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leeds



Member Since: 28 Dec 2009
Location: West Yorkshire
Posts: 8581

United Kingdom 
Ian since you have decided to bring this matter on I will reply on a public forum.

Most people on this forum are aware that 4x4 Overlander imports the Nakatanenga range of products into the UK.

Also most people on this forum are aware that if there are any issue (which occurs rarely gratefully) with items we sell then we will do our best to resolve those issues.

Nakatanenga makes extremely good quality products and have an extremely good reputation.

The Nakatanenga rear corner protectors (rear bumperettes) are designed to work with their swing away wheel carrier.

The 110 version were produced first and we have them fitted to one of our Defenders and they work well.

The 90 version of the rear corner protectors followed a few months later.

The Defender 90's available to Nakatanenga do not have rear mudflaps fitted.

When we tried to fit a set to one of our Defender 90's we realised the issue and phoned Peter of Nakatanenga immediately.

YES, it was an OVERSIGHT on Nakatanengas part to forget that some 90's have rear mudflaps installed. They are not the first company which has had this oversight!

Later that day you contacted us and said you had the same issue.

Now I made my MISTAKE by not telling you to return the rear corner protectors whilst we sorted out the issue.

This was the run up to the Christmas and New Year break and extra public holidays in Bavaria so unfortunately there was always going to be a time issue. The stainless factory works a double shift system and is working to capacity. This makes it difficult to just slip in extra modifications/new products and expect them in double quick time.

Now you have decided to alter the rear corner protectors to fit and are commenting on other issues such as the side tube length and the rear panel vibrating.

We have two Defender 90's available to us. Now using my non calibrated right forefinger I would say that the offside rear wings are stiffer then the nearside rear wing presumably due to the fuel filler aperture. Also there is difference between the stiffness of the rear panels between the different 90's.

All for rear panels measured approximately 170mm from the bottom rear corner along the diagonal to the rear wheel arch flare. This would to a certain extent control the length of the side tube.

I then measured the rear body overhang with respect to the rear cross member. One 90 had rear overhang of 4 and 6mm whilst the other had 10mm and 12mm overhang. Now i know some Defenders are flush or even sightly inboard of the rear cross member. The normal Land Rover Defender build tolerances?? This will impact on the clearance between the side tube and the rear wheel flare. On the Nakatanenga 90's this clearance is 10mm.


Now I do not know all the ins and outs of the Consumer Rights Act 2015 but it could possibly be argued that by altering the rear corner protectors that you have accepted them. An alternative argument could be that you have damaged it whilst trying to repair it. Both arguments would impact on your rights under the Consumer Rights Act .

Now to keep things nice and simple I would suggest you return them to us, I will inspect them and possibly/probably do a refund.

Brendan


Edited to add 2 pallets from Nakatanenga should have been collected Monday 16th, actually collected Tuesday 17th. Did not leave Germany until Monday 23rd and delivered to us on Thursday 26th January. On the pallets were spacers for Ian which he has declined. Couriers are a law unto themselves. Parcels normally take 2-3 days from Germany, pallets 3-4 days. This delivery took longer then usual but that is outside our control.
Post #596876 27th Jan 2017 9:36pm
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mk1collector



Member Since: 17 Sep 2009
Location: West Yorkshire
Posts: 6769

England 2004 Defender 110 Td5 CSW Bonatti Grey
I was going to ask, why not just return them instead of starting to cut things up? Ray
My build thread
http://www.defender2.net/forum/topic17615.html
Post #596898 28th Jan 2017 12:40am
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Iktank



Member Since: 08 Nov 2014
Location: Porthcawl
Posts: 237

Wales 2014 Defender 90 Puma 2.2 SW Corris Grey
MK1collector - Peter was on about a modified bracket to hold the mud flaps, it is of my opinion this would not work this is why all other manufacturers put a notch in the bracket.
I asked the question to Nakatanebga if putting a notch in bracket would compromise the integrity and if this basically is OK. if I did a notch 50mm long such that the mud flap would not need trimming the notch would be clearly visible from behind and above, so I decided on a compromise and put a 25mm notch in the corner and took 25mm of the mud flap bracket where I only had to trim about 5mm off the mud flap itself
I stress i asked Peter for his input on this 3 times and had no reply.
If this was the only issue I would be happy with them but it is not, the return is too long and rubs against the wheel arch eyebrow this was only apparent once fitted and the vehicle driven. I now have 10mm thick foam stuck in between the corner and the wing to stop the two hitting each other.
My paint has been damaged by the two rubbing/hitting each other before I realized that there was an issue
Post #596905 28th Jan 2017 7:15am
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Iktank



Member Since: 08 Nov 2014
Location: Porthcawl
Posts: 237

Wales 2014 Defender 90 Puma 2.2 SW Corris Grey
Welshsurferdude wrote:
off topic but i see u are local ish Smile

Im in newport myself Very Happy Nice looking 90!
Mr. Green Mr. Green


Had thought of giving you a PM previously as I had seen your posts and was going to buy some wheels of you - I'm not on here to often and they were sold.
Be nice to have a cuppa
Post #596906 28th Jan 2017 7:18am
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williamthedog



Member Since: 29 Dec 2012
Location: south wales
Posts: 3441

2011 Defender 90 Puma 2.4 PU Tamar Blue
This sounds like a meet up.for south wales members again Thumbs Up
Post #596913 28th Jan 2017 8:18am
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Retroanaconda



Member Since: 04 Jan 2012
Location: Scotland
Posts: 2646

Scotland 
I used to have some corner step things on mine, they were there when I bought it. They used to rub on the bodywork in the same way - solution was just to bend the aluminium bodywork in so it's resting position was 1/4" further inboard. No more rattling.

Now resting on scrap pile as I removed them for being crap and pointless.
Post #596929 28th Jan 2017 10:10am
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Iktank



Member Since: 08 Nov 2014
Location: Porthcawl
Posts: 237

Wales 2014 Defender 90 Puma 2.2 SW Corris Grey
Hi Brendan
Thanks for reply, I did not want to raise on forum but my last two e-mails were not responded to by neither yourself or Peter

I can confirm that the off side (fuel filler side) rattles more against the leading edge of the corner than the near side.
As can be seen from the picture attached I have put both foam and self adhesive velcro to stop the leading edge of the corner banging against the wheel arch eyebrow.
The bumper return is too long which I thought may have been an issue (and is) which I raised on my e-mail date 07/10-17, 10/01/17 and chased for a reply on the 13-01-17. I did get a reply on the 16-01-17 where Peter advised thathe was looking a supply further spaces to bring further away from the eyebrows.
I sent two further two emails which I have noted at the start of this reply which were not replied to hence why I decided to advise others that the Corners doe not fit with mud flaps and the returns were too long the below picture I sent on the 10-01-17


Click image to enlarge



Click image to enlarge



So in reply to you note regarding Consumer Rights Act I I feel they would look favorably on the the customer who did every thing to make the product fit, corresponded with the seller prior to altering the product, and I have stated previously would have been happy with the product if there were not FURTHER ISSUES with the product where the return hits the rear wheel arch eyebrow

You go on to write
"Now to keep things nice and simple I would suggest you return them to us, I will inspect them and possibly/probably do a refund."

In reply to this
I originally had rear corners (which I still have in a box) I bought the Nak stainless rear wheel carrier as Nak always stated that rear corners would be produced to suit and fit the rear wheel carrier, it has taken Nak a VERY long time to produce these and they DONT fit. I want rear corners that fit

I am not happy with a refund I have altered my rear mud flaps - WHICH I WOULD HAVE BEEN HAPPY WITH

I WOULD LIKE MY LAST FEW E-MAILS ANSWERED TO

I HAVE NOT DECLINED THE SPACERS I HAVE ONLY RAISED CONCERNS WITH REGARDS HOW THIS WILL LOOK - SHALL I ATTACH THE E-MAILS I HAVE SENT?

NOW I AM UNHAPPY AND WILL IF I HAVE TO FIGHT THIS - I TRUST THIS IS CLEAR


Last edited by Iktank on 29th Jan 2017 10:58am. Edited 4 times in total
Post #597222 29th Jan 2017 10:46am
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Iktank



Member Since: 08 Nov 2014
Location: Porthcawl
Posts: 237

Wales 2014 Defender 90 Puma 2.2 SW Corris Grey
williamthedog wrote:
This sounds like a meet up.for south wales members again Thumbs Up


Be good to meet I am up for this

Can show you the good work I did to make the corners fit, then the further issues I have with corner returns rubbing against the wheel arch
Dont worry wont bore you all with this any further lol
Post #597223 29th Jan 2017 10:50am
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Iktank



Member Since: 08 Nov 2014
Location: Porthcawl
Posts: 237

Wales 2014 Defender 90 Puma 2.2 SW Corris Grey
Oh look and not replied too


From: Ian Thomas [mailto:ian.k.thomas@btinternet.com]
Sent: 20 January 2017 15:32
To: 'Nakatanenga - Peter Hochsieder' <peter>
Cc: 'brendan@4x4overlander.com' <brendan>
Subject: RE: Nakatanenga Rear Corners 90

Hi

Any further thoughts following my e-mail below

Regards
Ian

From: Ian Thomas [mailto:ian.k.thomas@btinternet.com]
Sent: 16 January 2017 18:56
To: 'Nakatanenga - Peter Hochsieder' <peter>
Cc: 'brendan@4x4overlander.com' <brendan>
Subject: RE: Nakatanenga Rear Corners 90

Hi Peter

Thank you for your reply but your proposal will cause me further problems as the cut out I have already made in the bumper will have to be widened to suite to accommodate the mud flaps. (see my previous pictures sent to you)
Are the spacer you propose 8mm thick which will sit on top of the 6mm spacers?
If so not really happy with this. Space on top of a spacer!
It is all a bit of a bodge

To eliminate placing a spacer on top of a spacer
- LHS spacer should 13mm (8mm you propose and the thickness of the existing which I assume is 6mm?)
- RHS would require two different spacers 6mm to sit on top of the swing away wheel carrier and 13mm to sit on the chassis member
Again I go back to I have to recut the notch 8mm wider to accommodate the mudflaps

Is there a reinforcing bracket that can be made to restrain the wing to stop it distorting into the bumper

Failing that the bumper needs to be made with a shorter return

Regards
Ian
07988084679
Post #597230 29th Jan 2017 11:07am
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Iktank



Member Since: 08 Nov 2014
Location: Porthcawl
Posts: 237

Wales 2014 Defender 90 Puma 2.2 SW Corris Grey
And my lasT e-mail sent
ALSO NOT REPLIED TOO


From: Ian Thomas [mailto:ian.k.thomas@btinternet.com]
Sent: 25 January 2017 07:34
To: 'Nakatanenga - Peter Hochsieder' <peter>
Cc: 'brendan@4x4overlander.com' <brendan>
Subject: RE: Nakatanenga Rear Corners 90
Importance: High

Hi

Not having any replies(see e-mails below) as such I would like to return these as not described and not fit for purpose

I have tried my best and been polite throughout this and I feel this has not been reciprocated with the lack or replies/communication

Regards
Ian
Mobile 0798 8084678
Home 01656 772226
Post #597231 29th Jan 2017 11:10am
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leeds



Member Since: 28 Dec 2009
Location: West Yorkshire
Posts: 8581

United Kingdom 
Ian, you seem to be forgetting that you are NOT a Nakatanenga customer but a customer of 4x4overlander.

Peter at Nakatanenga does not have any duty to respond to your emails as you are NOT a customer of Nakatanenga

To be honest and frankly honest your attitude has changed, we have had many phone calls and emails. You were desperate to pay us money and I refused to accept your money for months as we did not have them in stock. We in principle will not knowingly accept peoples money unless we have the item in stock.

Now emailing companies between say 23rd December and 2nd January you can not realistically expect replies as many companies shut down as normal at this time of the year.

Now I get many emails/pms/twitter/facebook messages/phone calls etc and struggle to answer all of them in a timely fashion. Yes I am still behind in answering all my emails/pms despite answering many this weekend.

Now being realistic I struggle to answer all the emails etc I get and to answer an email saying no progress etc is being made does then to go to the back of the queue.

Now I have had the privilege of going around the stainless factory and know how busy they are. There are some prototypes I saw on the shop floor I would give my eyeteeth to see in production. It is extremely difficult to shoehorn new items into a packed production schedule.


Now Peter at Nakatanenga has contacted some of HIS customers who have fitted the 90 rear corner protectors and none of them have reported any issues with the corner protectors.

We have had another 90 hard top on our drive today and the body overhang was 8/10mm. I could not do a non calibrate finger vibration test on the rear panel as it had chequer plate fitted. My conclusion looking at our 2 90's and this third 90 is that no two 90's are exactly the same. Making a reinforcement rear wing bracket for at max a few 90's is not exactly a commercial proposition.

Now MY MISTAKE was in not insisting on the return of the corner protectors when you found the issue. Now I can not recall giving agreement to you to MODIFY the corner protectors. There is a BIG difference between repairing and modifying an item, now I have no idea how the Consumer Rights Act 2015 applies to radically altered goods by the consumer, In my mind there is a BIG difference between a repair and a modification.

Now Peter of Nakatanenga offered to make some spacers FOC for you to move the side tube away from your wheel flare. Now IIRC you described this as a bodge a spacer upon a spacer. Now I said that you declined that offer, well maybe that is a difference in interpretation between considering something a 'bodge' and declining a possible solution to the problems you were experiencing.

Now these spacers were ready for despatch on Monday 16th January, collected a day late on Tuesday 17th January by the couriers which is not a bad timescale since Christmas, New Year and public holidays in Germany. The pallets departed Germany on Monday 23rd January and were delivered to us on Thursday 26th January and partially unpacked on Friday 27th January.

Now the offer of the spacers FOC still stand (I have not unpacked these spacers to inspect them yet) or return the corner protectors to us for inspection.


Brendan
Post #597522 29th Jan 2017 10:42pm
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