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Dave_S



Member Since: 27 Apr 2015
Location: UK
Posts: 55

Wing Mirror Help!
Hi all

Having a slight disagreement with an insurance company/body shop, hope you can help.

Quick version - my wing mirror got smashed off (including the arm) and the other party are paying it to be fixed. The body shop sourced a wing mirror from the local LR Dealership, based on my chassis number, but its completely different to the ones already on the vehicle!

The passenger side one (original, as far as I know) is stamped with Britax III E2 00463.



Click image to enlarge



Click image to enlarge



The new one is much larger and simply says Britax, no part number that I can see. It looks notably cheaper and also vibrates much more than the other one did.



Click image to enlarge


The LR Dealer claims the new one is genuine LR stock part, though for the life of me I can't recall seeing the new mirror on any other recent Landy, so something smells fishy!

Can someone do me a favour and check what is fitted to your Landy? Mine is a 2012, in case that makes a difference!
Post #613560 31st Mar 2017 11:39am
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miker



Member Since: 13 Sep 2015
Location: Surrey
Posts: 1763

United Kingdom 1999 Defender 110 Td5 CSW Rioja Red
Mine looks like your passenger side.

I lost one to a tree at the end of last year, a replacement is £8....
Post #613564 31st Mar 2017 11:50am
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Dave_S



Member Since: 27 Apr 2015
Location: UK
Posts: 55

Cheers Miker - TBH I'm less bothered about the price, more the principle that (it looks to me) that the LR Dealer is taking the proverbial.

The reason for this being and insurance job is that (a) it was the other parties fault and (b) also required paintwork to put right. And as the truck has less than 20,000 miles on it, I want it "right".

Anyone else? If you have part numbers for the original mirrors, even better!
Post #613567 31st Mar 2017 11:54am
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rustandoil



Member Since: 08 Sep 2012
Location: Cotswolds
Posts: 742

England 2005 Defender 110 Td5 XS DCPU Bonatti Grey
Your Passenger side mirror is correct, the other one looks nasty
Post #613569 31st Mar 2017 12:00pm
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Balvaig



Member Since: 19 Feb 2016
Location: Fife
Posts: 731

Scotland 2016 Defender 90 Puma 2.2 Landmark LE Corris Grey
Mine (MY2016) is identical to the passenger door . Ridiculous for the Dealer to fit a non matching mirror head. There do seem to be larger mirror heads available though.
Post #613572 31st Mar 2017 12:17pm
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ericvv



Member Since: 02 Jun 2011
Location: Near the Jet d'Eau
Posts: 5816

Switzerland 2009 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black
All Defenders until the last of the line came from the factory with mirrors like the one in the picture of your passenger side. The one they now fitted on your driver side I have never seen before, surely it has nothing to do with Land Rover at all. Looks horrible.
Dave_S wrote:
If you have part numbers for the original mirrors, even better!

Why don't you walk into any JLR dealership and ask the parts department for the mirror part number? They'll get it from microcat in a second.
Eric You never actually own a Defender. You merely look after it for the next generation.
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https://vimeo.com/201482507
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Post #613573 31st Mar 2017 12:39pm
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zsd-puma



Member Since: 09 Aug 2016
Location: Kent
Posts: 2720

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
Looking in the parts catalogue, there are two different RH mirrors available.

CRB503570 is the standard one (the same as your left hand one), it will actually fit either side.

CRB503580 is an alternative one (the same as the new one you've had fitted), it seems to be listed as Australian spec, the LH AUS one is CRB503590.

They are correct in that they're both Genuine Land Rover parts, but clearly they've not ordered the correct one.
Post #613584 31st Mar 2017 12:58pm
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Martin
Site Admin


Member Since: 02 Apr 2007
Location: Hook Norton
Posts: 6608

United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Montalcino Red
Or the wrong part in the right box. Not unheard of.  1988 90 Td5 NAS soft top
2015 D90 XS SW
Post #613591 31st Mar 2017 1:22pm
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gilarion



Member Since: 05 Dec 2013
Location: Wales
Posts: 5110

Wales 2007 Defender 90 Other CSW Trident Green
Austrian spec is right, though the part is doubly wrong as the spec is listed as 1983 through to 2006 so not only the wrong mirror head part but the wrong age for your 2012 Defender.

Even if the wrong part was in the right box who ever fitted it must be a right numpty not noticing the difference.
Perhaps both the fitter and the dealership management should book a visit to Specsavers. For those who like Welsh Mountains and narrow boats have a look at my videos and photos at..

http://www.youtube.com/user/conwy1
Post #613597 31st Mar 2017 1:54pm
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X4SKP



Member Since: 29 Nov 2013
Location: Berkshire
Posts: 2295

United Kingdom 2010 Defender 90 Puma 2.4 SW Stornoway Grey
Post #613598 31st Mar 2017 1:57pm
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zsd-puma



Member Since: 09 Aug 2016
Location: Kent
Posts: 2720

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
gilarion wrote:
Austrian spec is right, though the part is doubly wrong as the spec is listed as 1983 through to 2006 so not only the wrong mirror head part but the wrong age for your 2012 Defender.
.


That Aus part number is also listed in the 2007 onwards catalogue, which would make it correct for a 2012 (Australian) car.

Quote:
Or the wrong part in the right box. Not unheard of.

This is true, i had an L322 rear wiper motor last year it was the later type with the early type part number label on the box.

You would hope the fitter queried the discrepancy mind you.
Post #613615 31st Mar 2017 5:15pm
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Martin
Site Admin


Member Since: 02 Apr 2007
Location: Hook Norton
Posts: 6608

United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Montalcino Red
Fitter's job is to fit the part from the box on the car as per orders. Not to question what it is. Particularly the case if the bodyshop is not LR specialised.  1988 90 Td5 NAS soft top
2015 D90 XS SW
Post #613638 31st Mar 2017 6:32pm
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Riverboy



Member Since: 16 May 2016
Location: French sector, Earth
Posts: 1288

2014 Defender 90 Puma 2.2 SW Corris Grey
Well that is a worry in that case. I would hope if I took my very expensive Land Rover into a LR dealership that the guy working on my car was able to use his own brain and wasn't just doing things by numbers. Shocked Seriously, if whoever fitted that mirror couldn't see it was different to the other one and question that, then, they're in the wrong job. Rolling Eyes I just hope they dont go onto working on aircraft.
Post #613645 31st Mar 2017 6:48pm
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zsd-puma



Member Since: 09 Aug 2016
Location: Kent
Posts: 2720

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
So if the car had a damaged alloy wheel, but a steel replacement turned up they'd just fit it.... Laughing


I think anyone with half a brain would at least point out the discrepancy. If then even after doing so they're still ordered to fit it, fair enough, but you'd still like to think the fitter would have posed the question.
Post #613648 31st Mar 2017 6:57pm
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Dave_S



Member Since: 27 Apr 2015
Location: UK
Posts: 55

Guys - my point exactly - Censored state of affairs whichever way you look at it.

Disappointing, as this shop has had a really good rep for paint and bodywork Sad

And as for the LR dealer arguing its the right part.... Big Cry
Post #613699 31st Mar 2017 10:15pm
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