 | Home > Off Topic > MyHermes |
 
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| DAZ110 Member Since: 06 Dec 2007 Location: East Sussex Posts: 2050  
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It seems from all these posts that they're all as good or bad as each other
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3rd Sep 2016 8:27pm |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17602 
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Actually I think the problem with these companies is that the customer is the person sending the parcel, not thd person receiving it. This means that they get away with treating the recipient in the most appaling and cavalier way.
City Link went under some time ago, treating its employees as badly as its recipients in the process. |
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3rd Sep 2016 9:39pm |
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| Rashers Member Since: 21 Jun 2015 Location: Norfolk Posts: 3564 
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Blackwolf, I think you have nailed it.
The person receiving the parcel is deemed not to be the customer. Maybe they need to understand that actually the person receiving the parcel in some cases has paid for the carriage (let's face it, free postage is never free, it's paid for somewhere down the line by the customer) although they would have had little choice in the courier. As Brendan said previously, I expect in general you get what you pay for. |
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3rd Sep 2016 10:18pm |
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| custom90 Member Since: 21 Jan 2010 Location: South West, England. Posts: 20613
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^^^^ Agree 100%
On the whole they are quite good, it's just the attitude that could improve. Saying that, could be to do with where you live etc. |
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3rd Sep 2016 11:11pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5068 
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Amazon Logistics is awesome, as is UPS and we get both of them frequently.
MyHermes and Collect+ are both ok Royal Mail is the worst Mike |
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4th Sep 2016 2:29pm |
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| walfy Member Since: 29 Aug 2007 Location: Frome Posts: 2673 
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Just to put my tuppence worth in.
I had to send some rally/quadbike parts to Belgium from Bristol. Packed it all up. Came to 2.1kg. Went to Post Office, needed it insured for £400. Was a bit gobsmacked when the nice lady asured me it was going to cost £70. So I reduced the insurance down to £100 to see what that cost. Still £50. Apparently if it goes over 2kg it gets expensive. So shot off back home with my parcel, dropped BigDave on here and the other forums operated by Martin. Between sat afternoon and the Mon morning, this was the bank holiday weekend by the way. I had a price quote, pick up and delivery addresses exchanged and a delivery note emailed to me and payment made. And it cost me £25 all in with £400 worth of insurance. 110 D250 SE HT 110 USW SOLD RRE HSE Dynamic Gone, wife killed it VOLVO XC60 R Dynamic with some toys Polaris RZR 900XP SOLD |
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4th Sep 2016 6:23pm |
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| Bps Member Since: 14 Feb 2016 Location: Lancashire Posts: 837
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I've always found my Hermes to be very good but then I do keep my front door locked
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4th Sep 2016 6:41pm |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17602
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^^^
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4th Sep 2016 8:41pm |
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| Cupboard Member Since: 21 Mar 2014 Location: Suffolk Posts: 2971 
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We've had parcels go missing with UPS but they're all good and bad in equal measure.
Our local Hermes guy is great and does a decent job. Our current UPS guy (not employed by UPS I hasten to add, they're a small contractor "working on behalf of") is good, was sending some cheese last week and on the phone when he arrived so he actually put the ice packs in and sealed the box up for me which was great. The previous UPS guy was a bit of a tosser - drove round in the dark with no lights on because it was easier that way, didn't treat parcels with any respect, drove everywhere at a million miles an hour, the vans never lasted long in one piece, got a phone call one days saying words to the effect of "if you want the collection done today you're going to have to bring it to me in the next town". But the previous two UPS guys were good. DPD guy is always in a hurry but fine apart from that. He usually arrives a minute or two before his computer will allow him to deliver so we end up twiddling our thumbs for a bit. I find the relationship between APC and DPD a bit odd, they're owned by the same company and use the same behind the scenes systems yet run separate vans, and we've had deliveries from APC and DPD followed by a collection from a different APC van in one day which seems weird. The two Parcelforce people that seem to alternate on our route are both lovely. The regular postman is great and frequently delivers stuff to us that is supposed to be for one of our houses across the road because the tenants are out. The DX guy I've only seen a few times but seems fine. I rarely see the Tuffnells or the TNT drivers because they just abandon parcels in the workshop. If you're around when they're throwing stuff out the van then they'll get you to sign for it, otherwise it's just left in a corner. Not sure how things get signed for half the time... Royal Mail pricing is a joke, I can get stuff collected for cheaper than driving to a post office. And I really don't see how we can justify having so many vans tootling round. |
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4th Sep 2016 9:23pm |
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| custom90 Member Since: 21 Jan 2010 Location: South West, England. Posts: 20613
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One thing for sure a lot of people don't realise is just how many miles and deliveries they have to complete and on time.
I think it's around a hundred drops a day, inc loading van and planning routes etc. 7am - 5pm 5 days a week. If not more. |
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4th Sep 2016 9:44pm |
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| Rashers Member Since: 21 Jun 2015 Location: Norfolk Posts: 3564
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Definitely not an easy days work.
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4th Sep 2016 10:25pm |
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| lambert.the.farmer Member Since: 11 Apr 2012 Location: harrogate Posts: 2006  
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Having done multi drop driving for a while i would never be keen to go back to it. Essentially the company i dropped for considered their drivers as an expendable commodity, the amount of pressure put on you to be on time was immense and honestly on it's own that would have been fine it's the issue of having half as many drops again as you could do in a day that causes the issue. Unfortunately one of two things happens either you drive like a human and they stress and stress about you being late and you burn out and either jump or get pushed out or you make the drops but have to drive the wheels off the van and consequently get caught out and loose your license. Oh and some of them by word of mouth only let you have 3 points before your out. Oh and you are tracked too so no lollygaging about. Go go go constantly. And all because of profit. Rhubarb and custard let fly with their secret weapon.
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5th Sep 2016 4:35am |
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| custom90 Member Since: 21 Jan 2010 Location: South West, England. Posts: 20613
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^^^^ I can quite imagine.
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5th Sep 2016 10:15am |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17602
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Further to my comment above, bear in mind too the lot of the delivery driver. He has a very long hard day, is paid peanuts, is tracked by his delivery company constantly with an almost impossibly tight schedule, and is trying to deliver to recipients of whom about 50% won't be at home anyway. The 50% which are at home will see in the delivery driver only the manifestation of a company that they feel has provided abysmal service, delivered at an inconvenient time, has forced them to take a day of work etc., and will probably directly or indirectly blame the driver for all the company's faults. It must actually be a terrible job to do in about every respect! |
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5th Sep 2016 11:55am |
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