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anrw

Member Since: 18 Oct 2013
Location: England
Posts: 29

Low Mileage service intervals

I have March 2014 Defender which is soon approaching its 24 month service. It was serviced after 12 months at 5000 miles and the current mileage is only 5800 miles. If I delay the 24 month service (due at 24,000 miles!) by say another 6 months when mileage might be circa 7,500 miles am I putting the factory warranty, during it's final 12 months under jeopardy.
Whilst my local dealer is the first line arbiter of this, his answer will of course be get it serviced this March despite the fact that it will only have covered 800 miles since the last service.
Any views on this - indeed do JLR have any guidelines that might help?

Regards

18th Jan 2016 10:52am

K9F

Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey

Depends on how much you value your last remaining year of warranty and mitigating the risk of something going wrong and you claiming in that time. After warranty it's an easy decision. Only you can decide but here is my spin on it. Have a look at the thread links below.

K9F wrote:
With such low mileage over a prolonged period you're just wasting money. Bet the dealers absolutely love you throwing money at them each year.
People will say "But a full service history gets you a better premium on selling" but just tote up how much you have spent to date after so few miles and will continue to do so? You will not get that back. I too only cover approximately 3-4k max per year, keep it clean and undercover, it is a keeper (for the time being) and was last serviced 18 months ago at 34k, it has 38k on it now. I will not in principle especially with the advancement of oils and lubricants waste money by taking it in for another service for quite a while.

http://www.defender2.net/forum/topic41928....+servicing

http://www.defender2.net/forum/topic13536....+servicing If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!

18th Jan 2016 11:11am

anrw

Member Since: 18 Oct 2013
Location: England
Posts: 29

K9F many thanks. The implication of your response is that if I don't get the Defender serviced on the due date (rather than due miles), even though only 800 miles has lapsed since the last service, I will lose my warranty entitlement for the final year?
Thanks

18th Jan 2016 11:35am

K9F

Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

The answer unfortunately is 'Yes most probably?' This can be dependent on the 'relationship' you have with your dealer. Nevertheless it is often taken out of their hands as any warranty claims have to be approved by JLR themselves who will look at your service history. Sound out your dealer and any brokered arrangement due to your low mileage with regards to warranty get in writing.

You need to 'balance the risk' of a claim in your last 12 months of warranty duration, or, to be safe get it serviced accordingly on the calendar due date. If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!

18th Jan 2016 11:56am

ericvv

Member Since: 02 Jun 2011
Location: Near the Jet d'Eau
Posts: 5816

2009 Defender 110 Puma 2.4 SVX Station Wagon Santorini Black

Not sure how flexible Land Rover are with respect to service timing, but in case of our other car, a VW, they require proof of scheduled service being up to date, and they formally grant being up to 1 month out of date, not more.
Eric You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o
https://youtu.be/vmPr3oTHndg
https://www.youtube.com/watch?v=_GtzTT9Pdl0
https://www.youtube.com/watch?v=ABqKPz28e6A
https://www.youtube.com/watch?v=rLZ49Jce_n0
https://www.youtube.com/watch?v=XvAsz_ilQYU
https://www.youtube.com/watch?v=K8tMHiX9lSw
https://m.youtube.com/watch?v=dxwjPuHIV7I
https://vimeo.com/201482507
https://www.youtube.com/watch?v=ZSixqL0iyHw

18th Jan 2016 12:52pm

AJC

Member Since: 30 Nov 2015
Location: Lancashire
Posts: 1363

In my opinion, i'd get it serviced regardless, always looks better whn you come to sell it or with warranty, either that do some miles in it prior to servicing so you feel you getting your moneys worth

18th Jan 2016 1:24pm

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

I stretched out my 1st service to 13 months (5,200 miles), and the 2nd service to 29 months (10,700 miles) - didn't have any impact on warranty as I got some work done right at the end of the 3 years.

Might help you decide but it obviously doesn't set any precedent that JLR will follow.

18th Jan 2016 1:30pm

Riccarton

Member Since: 10 Aug 2015
Location: Gods' Own Country
Posts: 280

2012 Defender 90 Puma 2.2 HT Zambezi Silver

Doesn't a car doing so little miles need more servicing?

With so few miles when are the transmission oils likely to get hot enough to eveporate any condensation that might collect? Thwe same could also be said for the engine oil at 800 miles per year

The fuel tank is more likely to become a breeding ground for algae in the bio-fuels we have now so the fuel filter will need changing at increased intervals (this is a big problem on tractors that only get seasonal work).

If it were mine, regardless of warranty etc, I'd be getting it serviced in line with the manufacturers recommendation as a minimum - but then that's just me

18th Jan 2016 1:39pm

BarryT

Member Since: 17 Feb 2015
Location: not far from RED WHARF BAY
Posts: 117

2015 Defender 90 Puma 2.2 XS CSW Corris Grey

I'm going to be in a similar situation come next June when the first service is due. I took delivery last June and to date it's only done 850 miles, I will be taking it in as scheduled.

BarryT

18th Jan 2016 6:27pm

anrw

Member Since: 18 Oct 2013
Location: England
Posts: 29

Thanks for your comments. Having in the past had my servicing done by a non franchised LR specialist I thought I'd give the main dealer a chance with the 24 month/24,000 mile service. Their quote is an eye watering £775.22 including VAT. I know oil is expensive and main dealer labour rates are Northwards of £100 + Vat per hour but this struck me as excessive! How does this compare with the experience of others? Does anyone know the book time for a 24K service on a 2.2 Puma?

Regards

18th Jan 2016 8:16pm

anrw

Member Since: 18 Oct 2013
Location: England
Posts: 29

Further to my earlier post am I right in believing that if servicing is carried out by non franchised specialists using approved oil and Genuine LR parts, then the main dealer can't refuse any subsequent warranty work reported within the time period and terms of the warranty?

Regards

18th Jan 2016 8:20pm

chasthechippie

Member Since: 15 Aug 2014
Location: Cheshire
Posts: 59

As long as all genuine parts have been used they cannot refuse to carry out warranty work. You need a receipt for the work detailing all the parts used + remember there are no servicing books any more to stamp!

18th Jan 2016 8:41pm

Jukathy

Member Since: 25 Jan 2015
Location: Berlin
Posts: 170

2012 Defender 110 Puma 2.2 SW Keswick Green

I have a 62 plate Defender.

You can have your service book stamped anyway if you still have one.

I also stretched my service periods but limited this to a few weeks or so.
Finally, Land Rover paid a costly warranty claim (DPF) just a few days before the end of warranty.

Just be aware that many things do not depend on kilometers but on time (e.g. brake fluid, batteries for the plips, ...)

18th Jan 2016 10:48pm

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Hi anrw

Thank you for your post.

I note your query and would advise that we would strongly recommend servicing your vehicle in accordance with the recommended service intervals. Should a vehicle not be serviced in accordance with the set guidelines and a concern arises with a serviceable component then the component in question may not be covered under the terms of the manufacturers warranty.

With reference to your query regarding parts used by non-franchised retailers, I can confirm that as long as genuine Land Rover parts are used and the vehicle serviced in accordance with our recommendations, this would not have any adverse effect on any potential future warranty claims.

Hope this helps.

Regards

Ryan

19th Jan 2016 4:24pm

anrw

Member Since: 18 Oct 2013
Location: England
Posts: 29

Ryan
I appreciate your reply and I am now convinced as to the value of keeping up with the service schedule.
Regards

19th Jan 2016 4:53pm

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