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MikeJ

Member Since: 04 May 2014
Location: Dorchester, Dorset
Posts: 41

2013 Defender 130 Puma 2.2 HCPU Fuji White

Heated Windscreen

Just been for my second main dealer service. I did this to maintain the warranty into the 3rd year, but it was eye wateringly expensive! I did get a lovely Range Rover as a courtesy car, but I could have rented a Range Rover for the day and got the service done at an independent for a much smaller total!

The one problem I mentioned to them was the heated windscreen has a 4 inch wide stripe that it doesn't clear right in front of the steering wheel. The dealer said they won't fix it because it was caused by stone chips.
There are no visible stone chips on the windscreen.
If you run fingers over the whole screen, there are a couple of places where you can feel slight imperfections in the screen (like tiny chips on the top layer), but they cannot be seen.
I was told to get the screen replaced by my insurance.
Autoglass are just going to laugh when I show it to them!

Anybody experienced this before?
I've owned from new, and only done about 8000 miles in two years. It's basically mint.

Yours frustratedly,

Mike

18th Dec 2015 2:52pm

Dave-H

Member Since: 08 Feb 2011
Location: Surrey
Posts: 1507

2007 Defender 90 Puma 2.4 HT Tonga Green

Clout the bottom corner with a ball pein hammer, then ring Autoglass - sorted

Will only cost you your screen excess

Guns and Landrovers .... anything else is irrelevant.

18th Dec 2015 3:49pm

Birdy

Member Since: 07 Oct 2011
Location: CÃ´te d'Azur
Posts: 865

2011 Defender 110 Puma 2.4 XS CSW Santorini Black

As per Dave.... guilty your honour!

Didn't even damage it and kept the old one on the principle that a few years down the line I'll have a spare and won't really be bovvered if there's a non-heated strip somewhere or uvver...

Peter

18th Dec 2015 3:54pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5035

2016 Defender 110 Puma 2.2 XS CSW Scotia Grey

Ive had stone chips in a few screens and its never stopped the heated element...ive had many heated elements fail and a few new screens under warranty.

It feels like the dealer cant be bothered Mike

18th Dec 2015 3:57pm

MikeJ

Member Since: 04 May 2014
Location: Dorchester, Dorset
Posts: 41

Yeah - it felt like that to me.
Other Ford vans with Quickclear have never failed either.

Mike

18th Dec 2015 4:03pm

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 17372

2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

I've had some huge (MOT failure type) stone chips with radiating cracks and they've never affected the heating element.

18th Dec 2015 10:49pm

Anderzander

Member Since: 08 Feb 2011
Location: Lancashire
Posts: 1000

Sounds like you should push back on that then - go back for the warranty again. Escalate it somehow if they don't give you a satisfactory response.

19th Dec 2015 7:52am

Vmesch

Member Since: 06 Dec 2014
Location: Antwerp - Lier
Posts: 47

Mine also has some area's which won't clear out as fast as the overall part of the windscreen.... It just takes some more time. I thought that wasn't a big issue. puma 2.2 MY2013
[:O]===[O:]

19th Dec 2015 11:30am

Bumpymike

Member Since: 18 Nov 2015
Location: cheshire
Posts: 71

1992 Defender 90 200 Tdi SW Bronze Green

you can get a new screen for £130 - they seem to enjoy arguing warranty claims just for the sake of it...you would think they would try and keep the customer happy.

20th Dec 2015 12:41pm

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