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BykerPete

Member Since: 02 Feb 2015
Location: Midlands
Posts: 159

2014 Defender 110 300 Tdi CSW Willow Green

Ashcroft Transmissions and Dales Garage - Unbelievably Good

Had a slight hiccup recently on my 2014MY 90 Transfer Case. Needed it to be sorted urgently (couldn't wait for LR to lumber ponderously into action) so I spoke to Dave Ashcroft at Ashcroft Transmissions. This was at 5.15 in the afternoon. Within 30 minutes Dave had diagnosed the likely cause over the phone, spoken to Dale at Dales Garage in Markyate (an Ashcroft Fitment Centre) and had me booked in for the following morning.

I got the vehicle recovered from near Grimsby down to Dales arriving later that same evening. Dave Ashcroft had helpfully given me some phone numbers of nearby hotels but Luton Town FC were unhelpfully playing at home that night so I had to kip in the back of the 90. I removed the cubby box, bought a special deal package of duvet and pillow from Tesco's for £18 and got my nut down.

Next morning, despite clearly having a stinking dose of flu, Dale and his team swung into action, whipped out the transfer box, Ashcroft Transmissions collected it, stripped it and fixed it and took it back to Dale who put it back in. I was on my way again less than 24 hours from my initial call to Dave Ashcroft.

Unbelievable level of service from Ashcroft Transmissions, in fact I really can't recall anyone being so helpful in all my years of driving Land Rovers.

Dave, Dale, Thank you.

Pete.

24th Apr 2015 8:06am

shaggydog

Member Since: 12 Aug 2012
Location: Kent
Posts: 3347

1991 Defender 110 200 Tdi USW Arles Blue

Now thats what I call service

Great to hear your back on the road

Running Restoration Thread http://www.defender2.net/forum/post323197.html#323197

Self confessed mileage hunter

24th Apr 2015 11:58am

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

Great service but why did you not use warranty?

If vehicle is undriveable then will provide a replacement vehicle.

24th Apr 2015 3:47pm

Alex1976

Member Since: 23 Jan 2013
Location: Buckingham
Posts: 596

Dave is a top bloke. I had one of his auto boxes delivered last week and it is my planned job to fit it to my defender this weekend. He is always very helpful and does top quality kit. The only place I use for transmission parts.

24th Apr 2015 10:35pm

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