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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
more fun and games
just taken the truck in for it's 2nd yr service,tried to charge extra to grease the propshaft and told me it didn't need the break fluid changing which is stated in the handbook,same old,same old 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #35461 2nd Jul 2010 7:57am
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110SEB



Member Since: 29 Jan 2009
Location: Essex, England
Posts: 1444

United Kingdom 2007 Defender 110 Puma 2.4 XS CSW Java Black
Why are they so lazy? It is the fastest route to business failure. Our problem is that LR are making most of their money out of minted RR owners who don't (a) have a clue or (b) gve a to55 because they'll sell their cars before warranty is up. The knock on effect is given to us with a load of mechanics who think they can get away with murder.

It's worth a complaint To the dealer principle Grockle. I recently got a free MoT and 25% off all future servicing and consumables for having caught them out on sloppy techician work.
Post #35472 2nd Jul 2010 10:54am
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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
Hi seb,whats worse mate the dealer is in our dealer group,there is nearly always a customer complaining about some service issue when I'm there,if I treated my customers the same Jaguar would ballistic 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #35473 2nd Jul 2010 11:05am
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BigRuss



Member Since: 15 May 2010
Location: Norfolk
Posts: 2785

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
I agree with SEB,

I had issues and some how managed to get a free service from the dealer and then another free service from LR to use as an when required.
Post #35474 2nd Jul 2010 11:17am
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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
Grockle wrote:
Hi seb,whats worse mate the dealer is in our dealer group,there is nearly always a customer complaining about some service issue when I'm there,if I treated my customers the same Jaguar would go ballistic
 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #35475 2nd Jul 2010 11:31am
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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
Grockle wrote:
Grockle wrote:
Hi seb,whats worse mate the dealer is in our dealer group,there is nearly always a customer complaining about some service issue when I'm there,if I treated my customers the same Jaguar would go ballistic


what happened there then Shocked 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #35476 2nd Jul 2010 11:32am
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diesel_jim



Member Since: 13 Oct 2008
Location: hiding
Posts: 6102

United Kingdom 2006 Defender 110 Td5 SW Epsom Green
Complain to the dealer principle. make sure you've got a copy of your service schedule first though (to be certain that greasing the props and changing brake fluid actually is on that mileage!)
Post #35477 2nd Jul 2010 11:34am
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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
greasing the prop is done at every service on the service schedule tick sheet no 34 as is the break fluid no 21 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #35481 2nd Jul 2010 12:24pm
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Laurie



Member Since: 22 Feb 2008
Location: Sussex, England
Posts: 2897

England 2005 Defender 90 Td5 XS CSW Bonatti Grey
Grockle wrote:
Grockle wrote:
Grockle wrote:
Hi seb,whats worse mate the dealer is in our dealer group,there is nearly always a customer complaining about some service issue when I'm there,if I treated my customers the same Jaguar would go ballistic

what happened there then Shocked

Grocklemites Rolling Eyes

www.grocklemites.co.au
Post #35482 2nd Jul 2010 12:40pm
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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
they've just rung me back,"er the break fluid is inc'd in the 24k service,so we'll refund the extra cost we charged you" 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #35484 2nd Jul 2010 12:59pm
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110SEB



Member Since: 29 Jan 2009
Location: Essex, England
Posts: 1444

United Kingdom 2007 Defender 110 Puma 2.4 XS CSW Java Black
Rolling Eyes Rolling Eyes Rolling Eyes
Post #35485 2nd Jul 2010 1:02pm
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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
Laurie wrote:
Grockle wrote:
Grockle wrote:
Grockle wrote:
Hi seb,whats worse mate the dealer is in our dealer group,there is nearly always a customer complaining about some service issue when I'm there,if I treated my customers the same Jaguar would go ballistic

what happened there then Shocked

Grocklemites Rolling Eyes

www.grocklemites.co.au


what ya doin in 'ere Dak I mean Lorry Confused 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #35486 2nd Jul 2010 1:08pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5038

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Jag's ethos is different though and are much more strict on the dealers than LR is.

The business work ive seen between Jag and dealer is worlds away from LR and dealer. Mike
Post #35490 2nd Jul 2010 2:35pm
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RobKeay



Member Since: 19 Jul 2009
Location: Stafford
Posts: 1585

United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey
You say grease the prop but my mates got no nipples on his. I am yet to check mine. Will be funny if they try and charge him for greasing them.
Post #35501 2nd Jul 2010 8:17pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5038

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
RobKeay wrote:
You say grease the prop but my mates got no nipples on his. I am yet to check mine. Will be funny if they try and charge him for greasing them.


Neither has mine - they modified the design to remove nipples during 2008 after loose nipples Mike
Post #35502 2nd Jul 2010 9:34pm
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