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iandup77



Member Since: 18 Aug 2010
Location: Dar Es Salaam,Tanzania
Posts: 15

2008 Defender 110 Puma 2.4 SW Zambezi Silver
Shocking news
Hi all. I am new to the forum and hope someone can shed some light on this topic.

Bought my 110 SW Puma from a South African dealer, I am living and working in Tanzania and use the Land Rover agency here for my services. Send it in for a 50 000 km lube service and some warranty work.

When I got the bill I nearly S$%@ myself $1000.00 they charged me for all the warranty work done .When I questioned this the dealer informed me that the international warranty clause has change and as from February 2010 you pay the dealer in the country where you do the warranty work and then you must claim it back from the dealer that you bought the vehicle from.???? Big Cry

Does anyone know about this or am I being conned.

Thanks : On a quite night in Africa you can hear the sound of rusting Land Cruisers
Post #38571 19th Aug 2010 3:58pm
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AndrewS



Member Since: 10 Apr 2007
Location: Hereford
Posts: 3707

United Kingdom 2013 Defender 130 Puma 2.2 SW Rimini Red
Call Land Rover Customer Care 130's have feeling's as well you know Smile
Post #38575 19th Aug 2010 4:03pm
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Eduardo



Member Since: 28 Aug 2008
Location: Región Metropolitana
Posts: 2109

Chile 2007 Defender 110 Puma 2.4 SW Stornoway Grey
Shocked Shocked

They show you a Land Rover statement that said that?
Ask for this piece of paper from Land Rover, if they dont have that, ask directly to LR in South Africa.

At least here the warranty policies cannot be changed without the buyer agreement. Eduardo

MY 2007 110 SW PUMA 2.4: Big Fog of 64'
MY 1994 Jayco 1207 Folding camper: "El Tremendo"

Click image to enlarge
Post #38578 19th Aug 2010 4:07pm
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iandup77



Member Since: 18 Aug 2010
Location: Dar Es Salaam,Tanzania
Posts: 15

2008 Defender 110 Puma 2.4 SW Zambezi Silver
Hi Eduardo. They showed me nothing havent paid them either will definetly phone customer care in South Africa tommorow to hear what is the deal. On a quite night in Africa you can hear the sound of rusting Land Cruisers
Post #38582 19th Aug 2010 4:24pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5035

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Im sorry your dealer is having you on...that is not the case

Just go online and pull the warranty booklet from the GTR Mike
Post #38588 19th Aug 2010 4:53pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5035

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
i stand slightly corrected:
http://www.landrover.com/gb/en/lr/owners/w...ssistance/

Under exceptional circumstances, when you cant supply the docs...and LR cant tell them...then you may have to pay first and reclaim.

Ring LR CC Mike
Post #38589 19th Aug 2010 4:57pm
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iandup77



Member Since: 18 Aug 2010
Location: Dar Es Salaam,Tanzania
Posts: 15

2008 Defender 110 Puma 2.4 SW Zambezi Silver
Thanks for the link, Yip pay now and claim back later. On a quite night in Africa you can hear the sound of rusting Land Cruisers
Post #38592 19th Aug 2010 5:13pm
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K9F



Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey
I wouldn't pay anything until 2 things....

1. Confirm with Land Rover Customer Care.

2. Ensure that the arrangement is satisfactory with the people who are going to refund you and that your refund will be forthcoming!

Thumbs Up If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!
Post #38603 19th Aug 2010 6:42pm
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Eduardo



Member Since: 28 Aug 2008
Location: Región Metropolitana
Posts: 2109

Chile 2007 Defender 110 Puma 2.4 SW Stornoway Grey
Agree with KF9.

And also other important point: keep the invoice and the replaced spares with you!

In fact the Warranty cover when touring said

Under exceptional circumstances, you may be asked to pay for repairs that are in fact covered by the Land Rover warranty. If so, you should retain the invoice and, where practical, any replaced parts so that upon your return home your local Land Rover dealer/Authorised Repairer can arrange for prompt reimbursement as appropriate.

Were an exceptional circumtance or just common things?


Cheers Eduardo

MY 2007 110 SW PUMA 2.4: Big Fog of 64'
MY 1994 Jayco 1207 Folding camper: "El Tremendo"

Click image to enlarge
Post #38607 19th Aug 2010 6:53pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5035

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
K9F wrote:
I wouldn't pay anything until 2 things....

1. Confirm with Land Rover Customer Care.

2. Ensure that the arrangement is satisfactory with the people who are going to refund you and that your refund will be forthcoming!

Thumbs Up


Fully agree there Mike
Post #38626 19th Aug 2010 9:28pm
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iandup77



Member Since: 18 Aug 2010
Location: Dar Es Salaam,Tanzania
Posts: 15

2008 Defender 110 Puma 2.4 SW Zambezi Silver
The warranty work done was common things.

1.Repair leaking A/C
2. Repair oil leak on transfer box.
3. Replace drive belt due to whistling noise.

Cant really see that these warranty repairs is of exceptional conditions.

Waiting on feedback from Customer care in South Africa. On a quite night in Africa you can hear the sound of rusting Land Cruisers
Post #38632 20th Aug 2010 5:55am
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5035

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
oh and a warranty labour rate is different to a retail labour rate Mike
Post #38722 21st Aug 2010 7:38am
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iandup77



Member Since: 18 Aug 2010
Location: Dar Es Salaam,Tanzania
Posts: 15

2008 Defender 110 Puma 2.4 SW Zambezi Silver
Razz Sorted. Dont have to pay for warranty work. Dealer must submit a warranty claim from Land Rover South Africa.
Dealer said he recieved incorect info regarding warranty work. On a quite night in Africa you can hear the sound of rusting Land Cruisers
Post #39002 25th Aug 2010 8:25am
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K9F



Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey
iandup77 wrote:
:Dealer said he recieved incorect info regarding warranty work.


Is there a Land Rover dealer anywhere on the continent of South Africa that has a vague idea what 'quality of service' and a 'fundamental knowledge' of the products he sells is? Personally from the numorous posts from our South African brethren on here....I think not!

Rant off....I feel your frustration for you! If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!
Post #39004 25th Aug 2010 8:34am
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sraosha



Member Since: 30 Apr 2015
Location: Dar es Salaam
Posts: 29

Switzerland 
Re: Shocking news
iandup77 wrote:
Hi all. I am new to the forum and hope someone can shed some light on this topic.

Bought my 110 SW Puma from a South African dealer, I am living and working in Tanzania and use the Land Rover agency here for my services. Send it in for a 50 000 km lube service and some warranty work.

When I got the bill I nearly S$%@ myself $1000.00 they charged me for all the warranty work done .When I questioned this the dealer informed me that the international warranty clause has change and as from February 2010 you pay the dealer in the country where you do the warranty work and then you must claim it back from the dealer that you bought the vehicle from.???? Big Cry

Does anyone know about this or am I being conned.

Thanks :


You have been CMC'd. I had to sell one of my kidneys in Kariakoo to get my Landy out of their workshop again. 2M Tsh for basically an oil change and the confirmation that the rear light switch was broken (i knew before) and that the left rear damper bushings were gone (knew before too). On top of that they had replaced my gear box and diff oils despite me expressively not wanting that. Never again.
Post #422048 8th May 2015 2:45pm
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