pjb
Member Since: 08 Apr 2009
Location: Sunny Oxford
Posts: 1244
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Try forum sponsers for example HGG Jeremy is a landrover nut  is a good salesman so both you & his employer are happy  2020 P300 HSE
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8th Jan 2014 1:03pm |
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Likeomg
Member Since: 29 Jun 2012
Location: Lake District / Newcastle
Posts: 2642
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Cuthbert wrote:CARMARK2014 wrote:I own a Defender 90 and called in to look at a new defender after dealing with one of the snooty salesman who was up is own arse i decided not ot bother and used Duckworths at Market Raisen instead, the staff there are great. I think the saleman at Doncaster are only used to dealing with upper class range rover and discovery sales and talk down to you if you arive in anything less. I flelt like  on is shoe, he didnt realise i also own 2012 range rover sport, his loss i wont use them again.
Stop complaining ....... you got a far better 'Stratstone' experience than I ever did ............. the sales team in Newcastle wouldn't even speak to me, they were so busy doing nothing in particular. See the post on Stratstone Newcastle.
I believe that Stratstone is just a marketing brand of Evans Halshaw who seem to specialise in selling discounted Vauxhall Corsas to teenagers. Maybe their sales professionals don't relate to people with real money?
same here, i was genuinely considering buying a 90 they had in till the salesman started... biggest problem for me is wanting a 110 i don't know if it will fit in the garage yet nobody will lend me one |
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8th Jan 2014 1:07pm |
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Supacat
Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018
 
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Alicat wrote:I eventually purchased from Guy Salmon (Sytner) following my experiences with Stratstone.
Guy Salmon were the only dealer that actually followed up my enquiry and kept in contact with me.
It seems to me the issue is not just with a particular dealership but who in that dealership and when you deal with them. Things just appear to be so inconsistent. Good service and attention to quality has to be consistent, repeatable and become the norm rather than an exceptional event worthy of note on a car forum.
As an example, I purchased my Defender from Stratstones Doncaster. Walked straight in, saw a salesman and got a deal done on a px of my RRS within 30 mins. Yes, the figures were better than anywhere else but it was also the confidence of the salesman and his not playing any games with me. His name was Chris Hobson.
As a contrast, I test drove a Defender at Guy Salmon, asked them to give me a day to think about it but they never even rang me back! I had previously bought a RRS from them and they did all the servicing on it, so i was expecting them to know I was a serious customer. |
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9th Jul 2014 8:37am |
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