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| lambert.the.farmer Member Since: 11 Apr 2012 Location: harrogate Posts: 2006   
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You are right. I for one want a timely response especially if money is involved. Obviously that depends on the question I'm asking but usually a question in the morning needs an answer by the afternoon. Rhubarb and custard let fly with their secret weapon.
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18th Sep 2013 10:47am |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610  
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Walfy,
I too left the military three years ago and it has been quite a learning curve. The military ethos is that of a 'can and will-do attitude.' The military invariably also has a duty of care and embraces 'Investors in People.' Personnel were also held responsible for dragging their heels, enquiries were also generally fielded with a backstop when a response would be expected. Many of the above traits can be hard to find 'outside' although I had a glimse at a prospective interview with a prospective employer just last week which was a refreshing change. My advice for what it may be worth is that you possibly yearn response due to your somewhat isolated circumstances perhaps? If there's a product or service you require don't put all your eggs in one basket direct your query to several suppliers at the same time and deal with those that have the decency to respond in a timely manner. Don't get uptight over a lack of response there's sweet FA you can do about it and your complaint will have little or no effect either. Chill out!  If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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18th Sep 2013 10:50am |
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| walfy Member Since: 29 Aug 2007 Location: Frome Posts: 2661 
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WHilst I agree with your points about being isolated and wish for a speedy response, it's frustrating when you get a read receipt about your email and days later they still haven't actioned it. I know companys can get huge amounts of mail to get through everyday, but you ask for something as simple as a price for some goods or a course you'd expect a response fairly quickly.
Any company of repute would know their pricelist and have it ready to hand to mail out of quote a price. Be that for a course of a product. These are companys that they themselves pride themselves in the service they provide. It's not like we are asking technical questions. It's all been simple How much? When and Where? type questions. There are companys that have answered my questions and apologised for the delay even though I didn't think there was a delay. And to you FCX, I can only commend your customer service. Shame others aren't so diligent!! 110 D250 SE HT 110 USW SOLD RRE HSE Dynamic Gone, wife killed it VOLVO XC60 R Dynamic with some toys Polaris RZR 900XP SOLD |
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18th Sep 2013 11:02am |
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| timbar Member Since: 30 Jul 2013 Location: Milton Keynes Posts: 245 
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Some companies may have more work than they can mop up; experience suggests that in this case some get arrogant and don't try to build even the most basic of customer relations. They may be basically interrupt-driven -- they know that they provide a commodity service, and anyone they turn away will come back in the future anyway, as the relationship isn't the most important component of their business activity.
Think you can see this now with everything from plumbers to insurance companies; most services have been commoditised. They may also just be crap, of course, in which case you may not want to give them your business at all. The scattergun approach sounds reasonable, and deal with those who can get back to you. 2009 110 XS Station Wagon |
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18th Sep 2013 11:16am |
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