 | Home > Dealership & Sponsor Feedback > JAMES FRENCH STANDLAKE OXFORDSHIRE. |
 
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610   
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Have used this independant for several years and despite moving over an hour away still utilise him today. Excellent service and has picked up warranty work for me in the past. HIGHLY RECOMMENDED!
Linky Thingy: http://www.james-french.co.uk/ If you go through life with your head in the sand....all people will see is an ar5e!! Treat every day as if it is your last....one day you will be right!! |
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15th Dec 2009 10:28am |
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| TC Member Since: 21 Nov 2010 Location: Gloucestershire Posts: 715
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Mine also came from James French.
First class service, significantly better than any franchised dealer I have dealt with. Would recommend them to anyone. My 03 TD5 had a dodgy drivers side window which surfaced a week after picking it up; arranged to get the car back over to them. When I arrived, the car went straight into the workshop. Large fresh brew in my hand, I wandered around to the workshop stuck my hed around the door and asked if I could come in - no worries! Thoroughly enjoyed the couple of hours there, both the lads in the shop new their stuff and you got an instant sense of no bull. A bit of service / customer fault finding traced the prob back to a dodgy switch (there was a brand new window motor at the ready just in case but not needed). They also dealt swiftly with my squeaky clutch problem. Nice people, know there stuff and certainly do not rush you. Highly recommended. Cheers TC |
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7th Dec 2010 8:13pm |
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| 22900013A Member Since: 23 Dec 2010 Location: Oxfordshire Posts: 3150 
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This is useful as they are only down the road from me. 2011 110 USW
1973 Series III 1-Ton 1972 Series III 1-Ton Cherrypicker 1969 IIA 1-Ton 1966 IIA 88" |
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25th Dec 2010 1:30pm |
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| pom Member Since: 01 Jun 2010 Location: Worcester Posts: 1343 |
can they do LR warranty work same as a stealer ?
Pom |
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25th Dec 2010 8:17pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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No independant can!!! The clue's in the 'independant' bit of the title! They will pick up some jobs if it's worthwhile i.e You're paying to have other work/accessories fitted at the same time! If you go through life with your head in the sand....all people will see is an ar5e!! Treat every day as if it is your last....one day you will be right!! |
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26th Dec 2010 9:34am |
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| RED-DOT Member Since: 29 Jun 2009 Location: stirling Posts: 2363 
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Their used cars on Ebay seem to be ++% more than anyone else.. has anyone else noticed that? 2008 RS4 gone, 123d M Sport, and a Puma 90 XS..
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26th Dec 2010 6:32pm |
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| Lorryman100 Member Since: 01 Oct 2010 Location: Here Posts: 2686 |
thats probably down to the high seller fees on fleabay..... |
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26th Dec 2010 7:24pm |
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| TC Member Since: 21 Nov 2010 Location: Gloucestershire Posts: 715
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I paid what I deemed fair market value for my truck. It wasn't perfect but then again it is a 7 year old used landy!
The after sales is excellent, they know what they are talking about and they don't mess you around. Mine has had a bit of work done under their own warranty terms and they simply don't quibble. The owner said to me that he just wants his customers to be happy, his team back that up. If you are fair, they will be fair in return. What is really telling is that each time I have been in, there have been numerous people in and out and everyone is on first name terms, this for me shows they pay attention to their customers. I can see myself in the market for a new Puma in the future, I will without doubt be going to see them to source it, either new or used. Compared to the average franchise, they are streets ahead; I have no vested interest, I just feel that people like this should be commended and promoted. |
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14th Jan 2011 5:26pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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Good point - well presented...'Steve' is the 'head honcho' in the workshop and whatever issue/fault/query you may have he will provide a no nonsense, clear and concise answer over the phone without any commitment to you taking your vehicle to them. The advice is always given courteously and sensibly with no waffle or bull5hit....The labour rates are far lower than any dealer but the standard of service far exceeds that of the same dealers in my opinion! In mitigation TH Whites of Wootton Bassett do come very close and are also a helpful amiable bunch....Westovers in Christchurch???? Less said the better but they are 'So far up their own ar535 you find yourself speaking to a pair of heels. If you go through life with your head in the sand....all people will see is an ar5e!! Treat every day as if it is your last....one day you will be right!! |
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14th Jan 2011 6:26pm |
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| TC Member Since: 21 Nov 2010 Location: Gloucestershire Posts: 715
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Steve is sound. No bull. You feel that you are in trusted company. Gave me some spot on advice with regards winches only yesterday evening |
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14th Jan 2011 7:07pm |
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| Captain Speaking Member Since: 23 Jan 2012 Location: Oxfordshire Posts: 159 
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I can only echo what everyone else has said about JF. They looked after my D3 and sorted all the usual
 (faulty tailgate lock, injectors, suspension, turbo blah blah) and then I got my Defender from them. Their retail pricinhg is high, but their attitude is great and service team (especially Steve) excellent.
Good old-fashioned service without the b*llocks you get from a dealer. |
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23rd Jun 2012 11:25pm |
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| pjb Member Since: 08 Apr 2009 Location: Sunny Oxford Posts: 1244 |
I can only reiterate what everyone else has said.
On monday last week I had the misfortune to hit the curbs in a RRS when avoiding a lorry that was determined to drive me off the road. I hit it so hard that the steerting went from being straight on straight ahead to being nearly 40 degrees off centre. I prepared for the worst !! Took car in on tuesday morning without an appointment, they put on a spare set of wheels & tyres as I had fxxked 2 of mine & then put it on 4 wheel alignment to get as near as possible as I needed the car to go to appointment in london. They did all this whilst I waited & booked the car in on Friday to be sorted. In on Friday a couple of parts replaced, the wheels refurbed & car back as good as new today First class service Regards Paul 2020 P300 HSE |
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25th Jun 2012 3:45pm |
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| Lodelaner Member Since: 04 Feb 2010 Location: Lambourn Posts: 632 
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Sorry to pick up an old thread, but Independants can do warranty work as LR pay a fixed warranty labour rate. They just need to be VAT registered. JB @Lodelaner Instagram Youtube greenlaning and other LR related content |
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25th Jun 2012 4:11pm |
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| JSG Member Since: 12 Jul 2007 Location: Berkshire Posts: 2412 
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They are the best independant I've ever used. I traded my old TD5 110 CSW in for a P38 with them and got a very good price.
I had a few problems with the P38 and they sorted them out quickly with no quibbles at all. I'd use them for servicing the Defender over any other independant. John http://www.hampshire4x4response.co.uk 2011 Tdci 110 CSW XS |
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25th Jun 2012 5:00pm |
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