 | Home > Puma (Tdci) > Side bars not covered by warranty? |
 
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| Happyoldgit Member Since: 14 Sep 2007 Location: Norfolk Posts: 3471   
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That's the line taken by the warranty manager after I commented about the flaking powder coating and ally corrosion appearing on the side bars on my 110. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades. Current Defender: A non tarts hand-bagged Puma 110 XS USW. [Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc] http://forums.lr4x4.com I used to be Miserable ...but now I'm ecstatic. |
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20th Feb 2013 1:28pm |
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| GREENI Member Since: 22 Aug 2010 Location: staffs Posts: 10383
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Is it an accessory and under 12 months old?
If you paid for it, it should be guaranteed? |
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20th Feb 2013 1:32pm |
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| Happyoldgit Member Since: 14 Sep 2007 Location: Norfolk Posts: 3471
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Standard XS bars which came from new with the vehicle which is just about to turn 3. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades. Current Defender: A non tarts hand-bagged Puma 110 XS USW. [Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc] http://forums.lr4x4.com I used to be Miserable ...but now I'm ecstatic. |
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20th Feb 2013 1:34pm |
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| Porny Site Sponsor Member Since: 31 Aug 2009 Location: Sutton Coldfield - West Midlands Posts: 809 
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In which case he needs to read - Note that only genuine Land Rover accessories fitted by a Land Rover dealer/Authorised Repairer, within 1 month or 1000 miles/1600 km (whichever occurs first) of the handover of a new vehicle will benefit from the same warranty terms and period of cover as the new vehicle warranty. Taken from LR own website. http://www.landrover.com/gb/en/lr/owners/w...assistance Ian IRB The home of the first modified Keswick Green 90 - and the first 2.4 Puma through both the 200bhp and 550Nm barriers. www.IRBdevelopments.com www.facebook.com/irbdevelopments www.integrated316.com www.facebook.com/integrated316 |
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20th Feb 2013 1:51pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610 
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Had mine swapped out under warranty on my 90XS for the very same reason.....
 If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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20th Feb 2013 4:45pm |
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| CR Member Since: 28 Jan 2010 Location: Ireland Posts: 947  
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how many new mudflaps have you had then ? as they all rust, the ones they fit to my cars do
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20th Feb 2013 5:50pm |
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| WelshGas Member Since: 01 Oct 2010 Location: Vale of Glamorgan Posts: 935  
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1 set of XS side bars/steps replaced under warranty + 2sets of front mudflaps. Rear mudflaps have been modified by myself so not eligible . No problems with warranty. LANDYWATCH
Neighbourhood Watch for Land Rover Owners http://www.landywatch.co.uk/smf2/index.php |
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20th Feb 2013 6:09pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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 None!....Nearly five years old and not a speck of rust. May be due to the regular spraying with WD40 perhaps.
Other stuff...... If you go through life with your head in the sand....all people will see is an ar5e!! Treat every day as if it is your last....one day you will be right!! |
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20th Feb 2013 6:09pm |
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| Happyoldgit Member Since: 14 Sep 2007 Location: Norfolk Posts: 3471
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Latest set will be the third, front set replaced last year under warranty. Mine have rusted despite being sprayed with Dinitrol, no matter what you put on them they are likely to rust and flake due to the poor adhesion of the powder coating and of course the same applies to a lot of other bits too. Steve. Owned numerous Land Rover vehicles of all shapes and sizes over the decades. Current Defender: A non tarts hand-bagged Puma 110 XS USW. [Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc] http://forums.lr4x4.com I used to be Miserable ...but now I'm ecstatic. |
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20th Feb 2013 6:17pm |
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| Happyoldgit Member Since: 14 Sep 2007 Location: Norfolk Posts: 3471
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An update as I collected my 110 this morning...
Spoke to Land Rover Customer services yesterday, informed them of the corrosion issue regarding the side bars and that the dealer was saying that as an accessory they were not covered under warranty. I explained that from my POV that as far as I am aware as an XS the bars are standard factory fitment. They said they would speak to dealer and get back to me. Picked the vehicle up this morning all is well and nicely valeted. Sales have looked at it as requested and at some point are going to let me have a p/ex price against a new one. All the warranty fixes I asked for have been done [usual stuff, headlamp bezels, rear screen, door bolts etc etc] but the screen frame and bumper not done as the bodyshop busy but will be done in the next couple of weeks. Rusting side bars still in place, apparently warranty manager is still sticking to the not covered under warranty line. Speaking to workshop supervisor about jobs done I mentioned the steps and he agreed that they were rusting and took photos of them to send the LR to support my claim. Got back, vehicle fine, had lunch and the phone rings - LR customer services lady launches into the "they are an accessory so not covered". I explain my position again, that I am also aware of others having had the same parts replaced under warranty, that I had too had new ones under warranty on a previous vehicle and that the workshop supervisor has photos of corrosion available. She said that she would be in touch with dealer for photos and to discuss further and will get back to me. I phone workshop chap who says he has just come off the phone to the LR lady. ....to be continued. Steve. Owned numerous Land Rover vehicles of all shapes and sizes over the decades. Current Defender: A non tarts hand-bagged Puma 110 XS USW. [Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc] http://forums.lr4x4.com I used to be Miserable ...but now I'm ecstatic. |
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22nd Feb 2013 2:15pm |
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| CR Member Since: 28 Jan 2010 Location: Ireland Posts: 947
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It is beyond me that everyone has the same rust issues which it seems that LR always try to get out of. Yet they know unless you take them to court there is little you can do other than scream and shout. Why they do not sort out the quality at production level is beyond me.
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22nd Feb 2013 5:37pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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Not in my case they haven't..... Dealership 'attitude' varies vastly and it's like a postcode lottery. Must be said though with the two dealerships I used to use (one in Wiltshire the other in Dorset) whilst under warranty I had all my bits swapped out with no quibbles whatsoever. If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! Last edited by K9F on 23rd Feb 2013 10:49am. Edited 1 time in total |
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22nd Feb 2013 5:52pm |
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| Happyoldgit Member Since: 14 Sep 2007 Location: Norfolk Posts: 3471
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I received a further call from the same lady at LRCS late yesterday afternoon saying that she had not received the photos yet and as she is off work Monday she will phone me again on Tuesday. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades. Current Defender: A non tarts hand-bagged Puma 110 XS USW. [Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc] http://forums.lr4x4.com I used to be Miserable ...but now I'm ecstatic. |
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23rd Feb 2013 10:39am |
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| Happyoldgit Member Since: 14 Sep 2007 Location: Norfolk Posts: 3471
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Another call from the Land Rover Customer Services lady to say she had received the photos from the dealer but as she knows nothing about the parts she has referred them on to the people that do. Once judgement has been passed she will call me back. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades. Current Defender: A non tarts hand-bagged Puma 110 XS USW. [Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc] http://forums.lr4x4.com I used to be Miserable ...but now I'm ecstatic. |
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26th Feb 2013 4:22pm |
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