↓ Advertise on Defender2 ↓

Home > Puma (Tdci) > Need some help and some contacts
Post Reply  Down to end
Page 2 of 2 <12
Print this entire topic · 
shorty



Member Since: 31 Oct 2008
Location: Hillcrest, Kwa Zulu Natal
Posts: 160
South Africa 2009 Defender 90 Puma 2.4 XS CSW Chawton White
The Boy is right, just keep writing to them and following up. I went through the same ordeal. I went to the top of Land Rover South Africa and was told to go back and sort it out with my dealer. Your contract is with the dealership. I approached the situation as follows.

As in all claims where customers are unhappy with a product there are 2 schools of thought. One is to do the minimum because you have probably lost them as a customer & Two is to bend over backwards. (this was my 4th landy from the dealership)

The difference is if they percieve there to be any future business & in your case (and mine) sadly they see you as a lone customer with little abilty to influence others away from buying a Land Rover. (ha ha, little do they know!)

At this stage you need to decide if you need them any more too & if you can live with the current problems and one option you have now is to send all your letters & all previous correspondance to a consumer affairs desk at a local newspaper, car magazines, 4x4 blogs & let them take it for you.

Before you take that route you need to lead them into a small trap to get them to commit things they probably wouldn't want printing. IE. "there is nothing more we can do sir"

In the end LR came back to me with what has to be their most cliched response " we won't replace your vehicle free of charge sir but as a gesture of goodwill we will contribute towards a new purchase and give you full trade value".

In the end I started firing small amounts of my ammunition towards the various media channels and got a brand new replacement. Its hard work and incredibly frustrating but you will bash through their armament in the end.

Keep up the pressure! Land Rover's don't leak oil, they simply mark their territory!
Post #14323 17th Aug 2009 11:19am
View user's profile Send private message View poster's gallery Reply with quote
The Boy



Member Since: 28 Aug 2008
Location: East Northants
Posts: 1459
United Kingdom 2009 Defender 110 Puma 2.4 XS CSW Rimini Red
I agree, very well put Shorty.


Boy
Post #14324 17th Aug 2009 11:30am
View user's profile Send private message View poster's gallery Reply with quote
dullbird



Member Since: 25 Aug 2007
Location: sydney
Posts: 87
Australia 2007 Defender 110 Puma 2.4 SW Tonga Green
rick wrote:
Dullbird, please excuse my ignorance, but I didn't know Defender's could end-up in Limp Mode. Are you talking about a Disco or RR?
Cheers,
Rick.


NO Rick I'm talking about a puma engined defender. They do have limp home mode. your probably thinking of the TD5 back not having it in which case you would be right. YOU KNOW REHAB IS FOR QUITTERS!!!!
Post #14360 18th Aug 2009 8:12am
View user's profile Send private message View poster's gallery Reply with quote
dullbird



Member Since: 25 Aug 2007
Location: sydney
Posts: 87
Australia 2007 Defender 110 Puma 2.4 SW Tonga Green
bob neville wrote:
Dullbird

PM sent Thumbs Up

Bob


Cheers bob received...Thats one letter primed and ready to go and get ignored Laughing YOU KNOW REHAB IS FOR QUITTERS!!!!
Post #14361 18th Aug 2009 8:13am
View user's profile Send private message View poster's gallery Post Reply
Post Reply  Back to top
Page 2 of 2 <12
All times are GMT

Jump to  
<  Previous Topic | Next Topic >
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Site Copyright © 2006-2024 Futuranet Ltd & Martin Lewis
DEFENDER2.NET RSS Feed - All Forums