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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5034

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Dumb dealers
Defender in for a few warranty jobs including the clutch (finally after 4 visits)

Collected it had a very nice freelander TD4.e HSE (odd it turning off) but picked up my defender and the joy starts:
- Replaced the wrong bolt (i can accept this as it was raining when i pointed it at them and they changed the lower not the upper...so they did the work)
- Repaired the scratch they did lastime it was there; only to not do it properly and have to get the guy back
But the best (or worst one)
- Changed the clutch great Exclamation - but basically in the 0.1mile drive from the dealer they hadnt refitted the gear stick properly (it almost came off Shocked Exclamation ) so straight back in...how they didnt spot this on the supposed test drive Big Cry Mike
Post #13711 2nd Aug 2009 9:14am
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niglyn



Member Since: 12 Jun 2009
Location: Surrey
Posts: 82

United Kingdom 2009 Defender 90 Puma 2.4 XS CSW Stornoway Grey
Dealers all seem to be rubbish. I like the way the salesmen totally ignore you once they have sold you the vehicle, gone is all the 'i want to be your best mate' & 'i'm really intersted in you' patter.

To them ithe vehicle is just a lump of metal, they get so used to seeing them every day. To us, it can be a very large investment, often saving for many years. My lot could not understand why I should be bothered about seals not fitting correctly or rust on rhe chassis. For me,the vehicle has to last many years (kept my 300tdi for 12) and I dont want it rusting out.

Don't you just love em?
Post #13712 2nd Aug 2009 11:23am
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chay



Member Since: 09 Nov 2008
Location: Anglesey
Posts: 44

Wales 
I totally agree.

I love my 90, but the dealers are, in the main utterly appalling. I would rather drive for 3 hrs to to my decent dealer than use the local LR dealers.

What is so very sad is that the bad ones are backed up by LR, the decent ones do it because they are decent people, and few and far between.

Perhaps we should start a new forum topic, 'Decent Dealers' soley refering to dealers to recommend good ones and lamblast the useless ones.

To start with, Cambrian at Aberystwyth are pretty good, but they are a family firm, not part of some chain.
Post #13725 2nd Aug 2009 5:02pm
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kljw



Member Since: 23 Jan 2009
Location: Edinburgh
Posts: 265

Scotland 2009 Defender 90 Puma 2.4 SVX Soft Top Auto Santorini Black
hi
intersting points you have mentioned, about the after sales from the people who sell you the kit in the first place.
having used both dealers in Edinburgh, and found the service to be terrable, i have found probbaly nthe best dealership around, based in Stirling, Morrisons. should give them a try. Cheers
keith
puer claudius
Post #13766 3rd Aug 2009 9:32am
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Sonic3d



Member Since: 28 Jan 2008
Location: Ross on Wye
Posts: 1505

United Kingdom 2010 Defender 110 Puma 2.4 XS DCPU Stornoway Grey
I use Hereford Landrover and they are fantastic Thumbs Up
Post #13767 3rd Aug 2009 9:44am
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AndrewS



Member Since: 10 Apr 2007
Location: Hereford
Posts: 3707

United Kingdom 2013 Defender 130 Puma 2.2 SW Rimini Red
MSE name and shame mate Thumbs Up

I am very lucky I have Likes Land Rover, Hereford Land Rover and Shukers all within 20 miles of me. They are all very good Thumbs Up
Post #13778 3rd Aug 2009 10:57am
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carpenpa



Member Since: 23 Apr 2008
Location: Cornwall
Posts: 31

England 2008 Defender 90 Puma 2.4 XS CSW Cairns Blue
Not all dealers are bad
My local dealers are Riders in Truro, Cornwall.
The guy who has sold me my Defender always comes over for a chat and offers me a coffee if I am waiting. The few times my car has required warranty work I have been offered a loan car or delivery FOC. Perhaps that is why I have bought 4 new cars from them over the last 5 years and hope to negotiate a D4 in about 12 months time. Thoroughly enjoying my landrovers in the far west.
Post #13788 3rd Aug 2009 11:49am
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shorty



Member Since: 31 Oct 2008
Location: Hillcrest, Kwa Zulu Natal
Posts: 160

South Africa 2009 Defender 90 Puma 2.4 XS CSW Chawton White
Im not a fussy chap but I like things done right the first time & nobody takes as good a care of my vehicles as I do & for this reason my dealership sells me parts at discount and allows me to service my own vehicle under their supervision in their service bay on a saturday morning. Its fantastic because you learn a hell of a lot. I reckon all dealers should do this for Defender owners, after all its another sales gimmick. Land Rover's don't leak oil, they simply mark their territory!
Post #13790 3rd Aug 2009 1:23pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5034

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
AndrewS wrote:
MSE name and shame mate Thumbs Up

I am very lucky I have Likes Land Rover, Hereford Land Rover and Shukers all within 20 miles of me. They are all very good Thumbs Up


Stratstone, Solihull

Its now got to have a new selector unit - they have broken it Shocked Exclamation hence no gear stick

Atleast they can change the right bolt whilst its there Big Cry Rolling with laughter Mike
Post #13803 3rd Aug 2009 7:14pm
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Eduardo



Member Since: 28 Aug 2008
Location: RegiĆ³n Metropolitana
Posts: 2109

Chile 2007 Defender 110 Puma 2.4 SW Stornoway Grey
Here in Chile we don't have any problem. Just one dealer for LR
So, we cannot compare

Anyway not good service at all Sad

Cheers Eduardo

MY 2007 110 SW PUMA 2.4: Big Fog of 64'
MY 1994 Jayco 1207 Folding camper: "El Tremendo"

Click image to enlarge
Post #13813 4th Aug 2009 1:55am
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jlerra



Member Since: 10 Jul 2009
Location: Gibraltar/London
Posts: 149

Gibraltar 2007 Defender 90 Puma 2.4 XS CSW Java Black
Hi,
Anyone in the London area should seek the service of Charles Hurst Park Royal for a very, very good Land Rover service provision. They are extremely professional and the service to vehicles is second to none.
They are a bit more expensive, but they are good.

jlerra
'El Pepe Flamenco' JLS
'El Pepe Flamenco'
Post #13825 4th Aug 2009 1:12pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5034

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Back and all fixed the new clutch (and new selector) seems to be a big difference Mike
Post #13832 4th Aug 2009 4:43pm
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Ninetenths



Member Since: 26 Mar 2009
Location: Sarf Lundun
Posts: 161

2007 Defender 110 Puma 2.4 XS CSW Java Black
jlerra wrote:
Hi,
Anyone in the London area should seek the service of Charles Hurst Park Royal for a very, very good Land Rover service provision. They are extremely professional and the service to vehicles is second to none.
They are a bit more expensive, but they are good.

jlerra
'El Pepe Flamenco'


The Battersea branch is very very good too- good can do attitude, Pimped black '07 Puma
Equally Pimped Black Pick up Truck

Rollin deep
Post #13837 4th Aug 2009 6:30pm
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