 | Home > Puma (Tdci) > Mad, over confident or stupid..... |
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off as I had not had it serviced. At this point I contacted Renault uk who agreed the warranty could not be voided as the clutch cylinder lifespan would not be affected by a having the car main dealer serviced, as they wouldn't touch it!
| LR90XS2011 Member Since: 05 Apr 2011 Location: bickenhill Posts: 3645   
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you pay your money and take your chance
I have managed to get a very big discount on my first service from a francise dealer so will be using them until its 3 years old and then at that point it will be mods and self service or an even cheaper indy there is a web site that finds all the francise dealer prices and compares them but I cant find it now but used it and then asked for price matching (50% off what i was originally quoted) DEFENDER 90 TDCI XS, I hope everyone is well and your land rovers make you happy |
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24th Mar 2012 6:04am |
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| 110SEB Member Since: 29 Jan 2009 Location: Essex, England Posts: 1444 
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Famous last words. Drivetrain servicing not done under warranty is the best excuse for LR to tell you to F off when you need a new gear box, transfer box, clutch. Let alone a new vacuum pump, steering box etc. Why risk it for the sake of £200 quid? The stealers will do you a deal. Why not supply your own cheaper oil and filters to save a few quid? |
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24th Mar 2012 6:33am |
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| bpman Member Since: 21 May 2008 Location: Oslo Posts: 8069 
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EU Law allows Indy's to service cars and as long as the genuine parts are used, the warranty is still valid. Having said that, you still need to get it into a land rover workshop for their corrosion inspection but they can't charge too much for that.
get a price from an indy and take it to the dealer and see if you can't have a deal ? of course if you have made any mods to engine, exhaust, suspension etc they should not be expected to honour that aspect of the vehicle. so, not mad, not over confident or stupid - just wanting value for money  |
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24th Mar 2012 6:49am |
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| BigMike Member Since: 13 Jul 2010 Location: Lancashire Posts: 2253
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Indy all the way. And as BPMan says, get LR to do the corrosion check (which they shouldn't actually charge for).
Seems that £500 quid is the usual price for a first service at a dealer which is utterly scandalous since all it is is an oil change and diagnostic + corrosion check. A good relationship with an indy is worth its weight in gold since they need and want your business. |
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24th Mar 2012 7:31am |
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| Zagato Site Supporter Member Since: 08 Jan 2011 Location: Billingshurst West Sussex Posts: 5013
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£330 is the cheapest I have heard of, I paid £380 without a haggle.
As well as the corrosion check, they also do a 40 point check which is a pleasure to watch  they go right through the vehicle checking doors work (alignment, shut adjustment is OK!), grease the catches, they check prop shafts for free play, main nuts underneath, handbrake, leaks from G/B, TB, power steering, other cylinders, any rubbing of hoses, chaffing of wires etc, belts tension, wheels off for brakes, leaks etc, drain fuel filter, steering rods, tightness of bolts, mounting rubbers, etc etc and a final test drive.
I forked out the extra firstly for the peace of mind it was done well as I know the guys do a good job and they don't mind you hanging around for a chat and to see what they do. Secondly I have a noise coming from the rear which they checked out at the same time and thirdy I don't have an independent near me. I save money in other areas so don't mind paying the extra to have it done properly. When the warranty runs out and any lengthy labour jobs are needed it will be straight over to an independent 
I would go to an independent that you trust if you don't want to pay the extra and are not sure what your dealers work is like |
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24th Mar 2012 8:02am |
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| rossy Member Since: 29 Nov 2010 Location: Co. Roscommon Posts: 1296  
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jonno I'm totally in the same frame of mind. I can change oil, filter, grease props, and change diff, Tbox and Gbox oils and hate paying silly money when most of the service schedule can be done at home for about fifty quid.
Unfortunately the anecdotal evidence is such that LR will look for the absolute slightest reason to walk away from potential warranty claims so begrudgingly I'll just have to cough up for a couple of years. Its not quite as dear here with Toppings in Eniskillen charging £ 250 all in for 12k service or Bradleys in Galway taking € 330 off you. My father in law paid Lookers in Chelmsford over £500 for the first service ! Thats one expensive oil change |
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24th Mar 2012 8:31am |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610 
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MAD! Is this thread for real?  BP man wrote 'Value for money' my question is would you self-service your Defender Ice even if out of warranty? Thought not! Independant all the way! Why lose out on a couple of years warranty for the sake of saving a few quid? Bet even Red Dot shells out for a dealer/indy service when it's due! (No offence RD! But you did call yourself a Tight Jockanese git! I'll have what your missus has removed by the way if she does 'go for a smaller pair!' ) Think the poll results speak volumes!!!!
 If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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24th Mar 2012 9:39am |
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| JJ Member Since: 18 May 2009 Location: Winchester Posts: 932 
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Haggle for a better price from the nearest dealer and get a feel for how good or not they are. It is all down to the individuals that work at a particular garage, as in all aspects of life some people care about their standard of work and some just want the money for beer at the weekend.
The attitude of the service manager will tell you a lot about the staff that work for him/her. After 3 years if they have done their job well you may even stay with them ! |
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24th Mar 2012 9:47am |
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| pom Member Since: 01 Jun 2010 Location: Worcester Posts: 1343 |
you dont have to use a dealer for service you can use who you want. EU law.
It's upto them to prove whoever did the service was not able to pour oil into a hole in the same way that they do. Pom ps I'vr yet to deal with any LR or Audi dealer who isnt a Liar, scammer or just plain useless. |
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24th Mar 2012 10:07am |
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| ericvv Member Since: 02 Jun 2011 Location: Near the Jet d'Eau Posts: 5816 
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Good luck with DIY or an independent.... Look at the following extract of the LR warranty terms. There is much more to a first service than just an oil change. The LR maintenance schedule has about 49 points which need to be done/checked. Try to proof that an independent, let alone yourself did all that. And as to DIY, how will you complete and stamp the maintenance schedule at the right intervals, which is a requirement for warranty claims?
Owner's responsibilities Your owner's handbook and service portfolio describe the proper care of your vehicle. Make sure that all the required maintenance is performed, including regular cleaning of bodywork, and that the materials used meet Land Rover engineering specifications. Failure to perform the required maintenance on a timely basis and in accordance with Land Rover's service intervals will invalidate warranty coverage on affected parts. Make sure you present your vehicle to a Land Rover dealer/Authorised Repairer for any warranty repair as soon as practicable after a defect is detected. This will minimise the effect a defect has on your vehicle and the nature of the repair needed. Be sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always recorded in your service portfolio. QQ You never actually own a Defender. You merely look after it for the next generation. http://youtu.be/yVRlSsJwD0o https://youtu.be/vmPr3oTHndg https://www.youtube.com/watch?v=_GtzTT9Pdl0 https://www.youtube.com/watch?v=ABqKPz28e6A https://www.youtube.com/watch?v=rLZ49Jce_n0 https://www.youtube.com/watch?v=XvAsz_ilQYU https://www.youtube.com/watch?v=K8tMHiX9lSw https://m.youtube.com/watch?v=dxwjPuHIV7I https://vimeo.com/201482507 https://www.youtube.com/watch?v=ZSixqL0iyHw |
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24th Mar 2012 12:58pm |
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| Tony Member Since: 13 Mar 2012 Location: West Yorkshire Posts: 72 
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Hi,
I'm not an owner yet (awaiting delivery of a 90 SW in April or early May) but when I asked the dealer about servicing costs he made it very clear it doesn't need to be done at the main dealer as long as 2 conditions were met to keep the warranty valid: 1. Genuine LR parts must be used. 2. The garage carrying out the work must be VAT registered. From what I've read on the forum mine will be going to the main dealer initially, after 3 years it'll be going to an indy. Tony |
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24th Mar 2012 1:18pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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Beats me why people wait? I have five dealers at a closer distance than the independant I use, I trust him implicitly with his expertise and standard of service and would prefer to use him every time, hence the reason I travel an hour and a half to get to him, instead of the ten minutes to my nearest dealer.. If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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24th Mar 2012 2:04pm |
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| diesel_jim Member Since: 13 Oct 2008 Location: hiding Posts: 6098 
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As has been mentioned above, you don't need a genuine dealer to do your servicing to keep the warranty in check.
However, as I just found out with my shogun (engine trashed itself because one of the timing chain guides snapped off and fell into the timing gears) if you have any post warranty problems (as mine was, only just outside of warranty) any chance of a goodwill gesture by LR will (probably) be thrown back in your face, just as Mitsubishi did to me, claming "lack of loyalty to the brand" eventhough we'd spent £22 odd thousand on it, which would pay the years wages for the silly bint who told me that!  
so, it depends on whether you want to keep your local dealer (or any dealer, or LR customer services) "sweet" after the warranty ends. |
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24th Mar 2012 5:35pm |
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| Jonno Member Since: 06 Mar 2012 Location: Yorkshire Posts: 234 
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Well that's a pretty conclusive response!
I have a month to look around for a few quotes and decide, if I do play russian roulette I'll let you know the outcome, painful or otherwise ! My main "issues" are having worked in a main dealership (Not LR) several years ago to be honest anything would go in the workshop, the oil used in customers cars was the cheapest that could be bought at the time that was of the correct viscosity.(In some cases not even the right viscosity was used i.e 5-30 going in diesels when they required a heavier grade. I worked in sales but got a good overview of general practices. Jonno |
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24th Mar 2012 7:15pm |
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