 | Home > Off Topic > Unhappy with Customer Service from a Motor Manufacturer |
 
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| Muddybigdog Member Since: 11 Apr 2014 Location: Suffolk Posts: 1016   
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If more people were to do similar, may make motor manufacturers think about customer service
 Click image to enlarge Jumped ship to reliability - Mitsubishi L200 Puma 90 XS - Sold D3 - 2.7 S x2 (both Sold) Freelander 2 HSE - Sold Freelander 1 - Sold Disco 2 - Sold |
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15th Aug 2016 4:48pm |
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| familymad Member Since: 13 Dec 2011 Location: Bucks Posts: 3481  
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That's excellent 1951 80" S1 2.0
1995 110 300TDI 1995 90 300TDI |
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15th Aug 2016 5:35pm |
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| X4SKP Member Since: 29 Nov 2013 Location: Berkshire Posts: 2295 
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Some do go the extra mile to complain...
currently at 2.4 million views... SKIP https://www.defender2.net/forum/topic83242.html |
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15th Aug 2016 5:51pm |
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| Cupboard Member Since: 21 Mar 2014 Location: Suffolk Posts: 2971 
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Similar ones doing the rounds with Nissan Navaras and their snapped chassis.
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16th Aug 2016 6:58am |
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| agentmulder Member Since: 16 Apr 2016 Location: Outer Space Posts: 1324 
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I took this photo as I was going to ring the number listed after the  -head cut me off but after seeing through the red mist and realising the spelling mistake on his advertising I thought I'd leave him to it:
Click image to enlarge  Solved the bowel problem, working on the consonants... |
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16th Aug 2016 7:30am |
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| bpman Member Since: 21 May 2008 Location: Oslo Posts: 8069 
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... Fuel breather pipe, updated sump, leaking xfer box seal, clutch springs, inter cooler hoses, crappy gear change, axle casing snapping, comical security system, "hand built", headlight switch melting, integrated driver cold shower, badly put together output shafts causing victims (owners) to be stranded, poor paint finishes and unbelievable customer service ... And the vw guy is worried about some piston rings ... Unbelievable!!!
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16th Aug 2016 9:21am |
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| Happyoldgit Member Since: 14 Sep 2007 Location: Norfolk Posts: 3471 
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^^^So very true, and apparently some mugs are paying £40k+ for them
 Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades. Current Defender: A non tarts hand-bagged Puma 110 XS USW. [Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc] http://forums.lr4x4.com I used to be Miserable ...but now I'm ecstatic. |
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16th Aug 2016 11:06am |
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| spudfan Member Since: 10 Sep 2007 Location: Co Donegal Posts: 4646 
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But we knew what we were buying when we bought it....they did'nt  1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali 2008 110 2.4 tdci csw-Zulu 2011 110 2.4 tdci csw-Masai |
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20th Aug 2016 6:27pm |
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| dorsetsmith Member Since: 30 Oct 2011 Location: South West Posts: 4554 |
Navara D40 series, manufactured in Spain between July 2005 and January 2010, for an inspection. 40,000 out 90,0000 recall for chassis snapped But Navara owners who opted for an aftermarket set-up with cracks in the chassis rails could face repair bills of $1000 or more. The company said the problem relates to faulty towbar designs specific to the Spanish-built D40 ST-X and RX model Navara and while 40,400 vehicles were being recalled for inspection under this campaign, around 9800 were fitted with the affected Nissan genuine towbars. The Pathfinder SUV - also built on a ladder-frame chassis and rated to a braked towing capacity of three tonnes - was not impacted by the recall, according to Nissan. Spokesman Peter Fadeyev said the attachment points on the Navara's genuine towbars could cause excessive stress upon the chassis frame rails over time. ``As a result, cracks can occur at the ends of the chassis rails,'' he said. ``In extreme cases, sections of the chassis rails around the towbar may bend when a heavy tow load is applied,'' he said. Mr Fadeyev said the vehicle's towing capacity was not being altered. ``The vehicle can still tow exactly what was identified in the owner's manual - that's the specification of the repair, the vehicle can still tow exactly what is identified as its capability in its manual from the start,'' he said. The company has agreed to inspect customer vehicles fitted with a non-genuine towbar at no charge to the customer, but any chassis repair or replacement to a new revised-design genuine Nissan towbar will be at cost to the customer, Mr Fadeyev said. The company said the inspection takes under 20 minutes to complete or the worst-case-scenario of inspection, repair and towbar replacement would be completed in under two hours. Navara owners looking for more information are being asked to contact their local Nissan dealer or call the Nissan Customer Assistance Centre on 1800 035 035. |
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20th Aug 2016 6:54pm |
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| Fatboy Slim Member Since: 04 Feb 2008 Location: Bridgend Posts: 1006 
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Duff towbar mountings my foot. The problem is they make them out of metal so thin there's no strength in them whatsoever. Fact.
Need to melt down some extra bean tins and rusty exhausts in the datsun factory |
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21st Aug 2016 9:11am |
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| dorsetsmith Member Since: 30 Oct 2011 Location: South West Posts: 4554 |
This of cores is the manufacturer covering up of cost cutting and as you no always blame sum one else for your cock up
and it is very interesting at VW will not be paying out compensation over the HC/CO frig in Europe  at all |
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21st Aug 2016 9:25am |
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| Cupboard Member Since: 21 Mar 2014 Location: Suffolk Posts: 2971
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Eh, I'm slightly confused about the D40 Navaras. They may be scrimping on the steel in the chassis which would explain their poor towing rating but they're still one of the heaviest pickups on the road. The new ones are much lighter and have a higher towing rating. |
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22nd Aug 2016 7:53am |
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| languedoc Member Since: 13 May 2016 Location: Edinburgh Posts: 283  
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I've lost the pictures but my site manager had a 2007 navarra aventura which snapped its chassis. Factory fit towbar with the horrid chrome bumper.
He attached our 1.8m twin axle trailer loaded with approx 300kg of stone chip and pulled out of a yard when we actually heard it snap. Shame really, I quite liked it. Leather, 6 speed, satnav, heated seats and quite nice to drive. |
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22nd Aug 2016 8:22am |
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17362 
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I don't quite understand the statement from Nissan, since all the pictures of Navaras with borken chassis that I have seen have snapped in front of the rear axle, usually between the cab and the bed. I cannot believe that this is anything to do with crack propogation from the towbar!
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22nd Aug 2016 9:44am |
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