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Home > Puma (Tdci) > Puma Recall N706; Front axle case flange reinforcement brkts
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peanutbob



Member Since: 12 Feb 2009
Location: UK
Posts: 293
United Kingdom 
Mine was booked in for the recall this Thursday. I asked the service dept a week ago if the parts were available which the answer was yes. However, I was not surprised to receive a call from them today to say they had one side in stock but the other side not, with no eta.
Has anyone held JLR responsible for any damage, personal injury etc due to non availability of the brackets? And if so, what is the appropriate email address to send this to? I intend to do this, for good orders sake.
Post #1014134 6th Nov 2023 7:08pm
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stick



Member Since: 11 Mar 2018
Location: hants
Posts: 6
United Kingdom 2012 Defender 90 Puma 2.2 XS CSW Santorini Black
Mine also cancelled today - supposed to be in tomorrow
Post #1014249 7th Nov 2023 5:09pm
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HardCharger



Member Since: 03 Mar 2013
Location: Manila
Posts: 740
Philippines 2011 Defender 110 Puma 2.4 SW Stornoway Grey
I just cleared it with SWMBO and got clearance to buy and install the brackets for safety's sake.

Unfortunately the local dealers here don't really care about the Legendary units anymore and just push the new ones.
Post #1014320 8th Nov 2023 1:32am
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Very Rural



Member Since: 04 Jul 2023
Location: Shropshire
Posts: 58
United Kingdom 2012 Defender 110 Puma 2.2 CSW Aintree Green
peanutbob wrote:
Mine was booked in for the recall this Thursday. I asked the service dept a week ago if the parts were available which the answer was yes. However, I was not surprised to receive a call from them today to say they had one side in stock but the other side not, with no eta.
Has anyone held JLR responsible for any damage, personal injury etc due to non availability of the brackets? And if so, what is the appropriate email address to send this to? I intend to do this, for good orders sake.


I've had exactly the same with mine, a call yesterday, -again with no ETA for the other bracket.
Post #1017639 6th Dec 2023 5:23pm
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Very Rural



Member Since: 04 Jul 2023
Location: Shropshire
Posts: 58
United Kingdom 2012 Defender 110 Puma 2.2 CSW Aintree Green
So here I am again, having had the second booking for the bracket recall deferred, I have just got back from a JLR dealer in Worcester, who has also declined to fit the brackets.

It seems as though my long-haul chassis replacement has struck again! (see my previous posts regarding the replacement galvanised chassis...

Having today done a 112 mile round trip, paid for lunch out, six hours later I am back at square one.
Apparently, the N706 recall brackets could not be fitted as the bolts that hold them that go through the radius arms. have been put in with the bolts facing the wrong direction.
As I don't have another Defender to hand to look at, I'm unsure which way round they should be. For the dealer to fit the brackets, they said that the bolts would have to come out & be reversed.
That will take more time than the allotted 12 minutes that JLR allow.
I was given the option of paying for that, at £110, but they couldn't do it today, I would need to bring it back. (Another 112 miles & a further day gone).
I asked why they couldn't do it whilst the vehicle was there, & apart from the time-scale, they are not allowed to do anything that requires more work or parts, under the recall warranty. It would be a separate job: 1: Reverse the bolts, Charge £110. 2:new job, remove nuts & fit brackets... Not at the same time?

Needless to say I'm not going back there, so failure from a second dealer.
The only option open to me appears to be for me to reverse the bolts, then try & find a third dealer to do the recall.

This is the only way I can see forward that will get the required JLR outstanding recall cleared.

Bearing in mind that I originally purchased the 110 from the Worcester dealer, you would have thought that they might have been more helpful!

So please can someone post a picture of the front axle, showing which way the nuts should be orientated, as it would appear that when the chassis was replaced the bolts were put in the wrong way round.

Thanks,

David.
Post #1021793 19th Jan 2024 5:19pm
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CarMan



Member Since: 29 Nov 2010
Location: Cotswolds
Posts: 1864
United Kingdom 
Sorry, I feel your pain. This is how my nearside looks, hope it helps. Fitted myself and I am pretty hopeless Rolling Eyes


Click image to enlarge Rob

1993 200tdi 90 hard-top
1998 300tdi 90 soft-top
2016 2.2 XS 90 hard-top (sold)
Post #1021795 19th Jan 2024 5:33pm
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Very Rural



Member Since: 04 Jul 2023
Location: Shropshire
Posts: 58
United Kingdom 2012 Defender 110 Puma 2.2 CSW Aintree Green
Thanks, that's how my near-side bolt is orientated...
So is the other side the reverse, i.e. the bolt head is on the inside, & the threaded end towards the wheel?
Post #1021797 19th Jan 2024 5:39pm
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ickle



Member Since: 22 Jul 2010
Location: South Vendee
Posts: 1787
France 2008 Defender 110 Puma 2.4 CSW Alpine White
Fell out with that dealer in 2000 when they were in Droitwich & they damaged my wifes brand new Freelander and didn't give a toss - staff will have changed attitude hasn't.

Visited them on the new site to look at a new Freelander 2 in 2007 - they said they were on such tight margins they wouldn't throw in a teddy bear for my 10 year old daughter, they couldn't believe that I walked away!

After all of the messing about you've had to do, have you considered either a new case or a second hand reinforced one?
Post #1021798 19th Jan 2024 5:45pm
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Dinnu



Member Since: 24 Dec 2019
Location: Lija
Posts: 3429
Malta 2012 Defender 90 Puma 2.2 CSW Santorini Black
Very Rural wrote:
Thanks, that's how my near-side bolt is orientated...
So is the other side the reverse, i.e. the bolt head is on the inside, & the threaded end towards the wheel?


Remember that there are 2 bolts per side, one infront and one behind the axle. All 4 bolts should be with the heads on the inside, and nuts towards the wheels. 1988 90 Hard Top, 19J Diesel Turbo, Shire Blue - Restoration ongoing
2012 90 CSW, 2.2TDCI, Santorini Black
Post #1021801 19th Jan 2024 6:05pm
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Very Rural



Member Since: 04 Jul 2023
Location: Shropshire
Posts: 58
United Kingdom 2012 Defender 110 Puma 2.2 CSW Aintree Green
A picture of the other side anyone?It would seem maybe only one bolt on mine is miss-orientated?

David.
Post #1021802 19th Jan 2024 6:08pm
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Dinnu



Member Since: 24 Dec 2019
Location: Lija
Posts: 3429
Malta 2012 Defender 90 Puma 2.2 CSW Santorini Black
Driver side.

Click image to enlarge 1988 90 Hard Top, 19J Diesel Turbo, Shire Blue - Restoration ongoing
2012 90 CSW, 2.2TDCI, Santorini Black
Post #1021805 19th Jan 2024 6:18pm
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Very Rural



Member Since: 04 Jul 2023
Location: Shropshire
Posts: 58
United Kingdom 2012 Defender 110 Puma 2.2 CSW Aintree Green
Brilliant, thanks very much!
My question to Listers in Droitwich now is, why didn't they say it was only the one bolt that was incorrectly orientated?!!

I've wasted a whole day again, just because some incompetent engineer can't be bothered to reverse a bolt, & wants to make me book a new job, & charge £110.for the privilege?!!

I shall get back to them...
Post #1021809 19th Jan 2024 6:43pm
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MK



Member Since: 28 Aug 2008
Location: Santiago
Posts: 2427
Chile 2007 Defender 110 Puma 2.4 SW Chawton White
Unbelievable!!! Puma 110" SW

.............................................................
Earth first. Other planets later
Post #1021810 19th Jan 2024 6:50pm
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Martin
Site Admin


Member Since: 02 Apr 2007
Location: Hook Norton
Posts: 6611
United Kingdom 2015 Defender 90 Puma 2.2 XS CSW Montalcino Red
Not an engineer  1988 90 Td5 NAS soft top
2015 D90 XS SW
Post #1021821 19th Jan 2024 8:01pm
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DSC-off



Member Since: 16 Oct 2014
Location: North East
Posts: 1428
United Kingdom 2015 Defender 110 Puma 2.2 XS CSW Aintree Green
And all of this is for a safety critical defect that could kill somebody in the wrong circumstances.
Shocked

It just goes to show how concerned about the problem they are, both the dealer and JLR.
Post #1021835 19th Jan 2024 10:07pm
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